Join our dynamic team as an ATM & Card Operations Specialist and play a crucial role in supporting our bank’s debit and credit card programs and ATM network. You will interact with our bankers and contact center, ensuring smooth operations and exceptional service. Your responsibilities will include processing new and replacement debit cards, maintaining existing debit cards, providing internal customer support, and monitoring ATM/ITM activity.
What You’ll Do- Customer Service Excellence: Deliver efficient, accurate, and high-quality service while maintaining strong customer relations both internally and externally.
- Card Processing: Handle new and replacement debit card orders using multiple computer system applications.
- Account Maintenance: Perform maintenance functions on existing debit card accounts and address transaction approval or denial questions.
- Issue Resolution: Review and correct rejected debit card orders, monthly re-issue reports, and lost/stolen debit card reports.
- Mail Management: Log and maintain all returned mail for debit cards and identify debit cards to be closed from daily closed account reports.
- Support & Expertise: Respond to Debit Card/ATM/ITM inquiries via email or telephone, and provide ongoing support for instant issue debit cards, Card Controls application, and Mobile Wallets.
- ATM/ITM Monitoring: Monitor ATM/ITM status using multiple computer system applications and submit technician service calls when necessary.
- Cross-Training: Become cross-trained in all department functions to ensure comprehensive support.
- Regulatory Knowledge: Understanding of federal and state banking regulations, and bank policies and procedures.
- Interpersonal Skills: Excellent customer service skills and ability to function in an office environment.
- Independence: Ability to work independently with minimal supervision during single-person shift rotations.
- Communication: Clear and concise verbal and written communication skills.
- Technical Proficiency: Proficient in Microsoft Word, Excel, Outlook, and ability to learn other internal and external systems, tools, and web-based programs.
- Task Management: Ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines.
- Team Spirit: Willingness to assist others and cross-train on all functions within the department.
- Attention to Detail: Accuracy, detail-oriented, and ability to focus on repetitive tasks.
Preferred:
- Experience: 1+ years of banking or financial experience.
- Education: Associate’s degree.
- Must be able to pass a background & credit check
- This is a full-time, non-remote position.
- Schedule flexibility to work evenings and weekends as needed.
FLSA Status: Non-exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay RangeUSD $18.27 - USD $19.42 /Hr.
Skills Required
- Understanding of federal and state banking regulations and bank policies and procedures
- Excellent customer service and interpersonal skills
- Ability to work independently with minimal supervision
- Clear and concise verbal and written communication skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to learn internal and external systems, tools, and web-based programs
- Ability to follow verbal instructions, written procedures, and daily deadlines
- Willingness to assist others and cross-train within the department
- Accuracy, attention to detail, and ability to perform repetitive tasks
- Ability to pass a background and credit check
- Schedule flexibility to work evenings and weekends as needed
- At least 1 year of banking or financial experience
- Associate's degree
United Community Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Community Bank and has not been reviewed or approved by United Community Bank.
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Leave & Time Off Breadth — PTO and parental leave are presented as robust, covering vacation, sick and personal time plus federal holidays. Time-away policies are highlighted as strengths relative to base pay.
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Healthcare Strength — The package includes multiple medical plan options, company-paid short- and long-term disability, and company-paid life insurance at a high multiple of salary. These protections are positioned as core strengths of the total rewards offering.
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Retirement Support — A 401(k) with employer match and HSA with employer contributions are part of the offering. These components indicate meaningful support for long-term financial security.
United Community Bank Insights
What We Do
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve. As a top 100 U.S. financial institution, we offer comprehensive banking, wealth management, and mortgage services, serving clients across the Southeast with more than 200 locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. Our commitment to service has earned us numerous accolades, including ten J.D. Power awards for #1 in customer satisfaction in the Southeast, and consistent recognition from Forbes, including multiple appearances on their lists of World's Best Banks and America's Best Banks. We were also recognized by Newsweek as one of America's Most Trusted Companies and are a multi-year recipient of American Banker's "Best Banks to Work For" award. We are an Equal Housing Lender and Member FDIC. For a better banking experience, visit your local United Community branch today. For more information about our products and services, please visit ucbi.com.
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