Atlassian/Jira Architect

Responsibilties

• Responsible for designing and building a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.
• Analyze and inventory existing division-level Jira, Confluence, and other information sites to identify what content and services already exist, where duplication occurs, and what gaps drive unnecessary requests.
• Design the information architecture, service catalog structure, and intake taxonomy that determines how users are guided through the landing page and how their requests are ultimately categorized and routed.
• Develop dynamic, conditional intake forms that capture requests for new enterprise technology, applications, or services only after existing options have been surfaced and ruled out through the self-service portal.
• Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
• Implement and manage governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
• Install, configure, test, and maintain Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
• Implement role-based access and security protocols ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery. 
• Troubleshoot and resolve technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
• Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies. 
• Monitor portal usage and search analytics, particularly where users fail to find existing information and submit unnecessary requests and recommends improvements to government leadership in a timely manner, either in writing or in-person.
• Create and maintain documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
• Ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency/OCIO-specific requirement
• Collaborate with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.
  

Qualifications

• 8+ years of experience and a bachelor’s degree in information technology, Computer Science, or a related field
• Architectural understanding of the Atlassian suite including the use Jira, Confluence and other automations to create a centralized solution structured as a guided self-service portal, presenting users with categorized options, knowledge articles, and search-driven navigation that surfaces existing information and services before a formal request is submitted.
• Proven experience analyzing pre-existing sites to identify the appropriate content to build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
• Experience implementing and managing governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
• The ability to directly manage the installation, configuration, testing and maintainenance of Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
• Existing ability to directly troubleshoot and resolve technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
• Previous knowledge of security protocols and the implementation of role-based access to ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery. 
• The ability to perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies. 
• Proven experience monitoring portal usage and search analytics, particularly where users fail to find existing information.
• The ability to effectively submit unnecessary requests and recommends improvements in a timely manner,
• Expertise in creating and maintaining documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
• Technical expertise to ensure compliance with enterprise cybersecurity policies, federal IT standards, and agency-specific requirements
• The ability to collaborate with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.
• Certifications preferred:  ITIL 4; Atlassian Jira and/or Confluence Service Management Certification; Security+; TOGAF, CISSP
• The ability and willingness to work onsite 5 days a week in Washington, DC,
• An active Top Secret Clearance