Responsibilities
- Analyze and inventory existing division-level Atlassian, Jira, Confluence, and other information sites to identify what content and services already exist, where duplication occurs, and what gaps drive unnecessary requests.
- Design the information architecture, service catalog structure, and intake taxonomy that determines how users are guided through the landing page and how their requests are ultimately categorized and routed using Atlassian.
- Develop dynamic, conditional intake forms that capture requests for new enterprise technology, applications, or services only after existing options have been surfaced and ruled out through the self-service portal.
- Build, design, and develop system architecture, workflows, and technical documentation for the enterprise service management portal and its underlying governance model.
- Install, configure, test, and maintain Atlassian, Jira Service Management, Confluence, and the automation and integration components that connect the central landing page and knowledge base to existing division sites.
- Perform system upgrades, migrations, and ongoing consolidation of divisional sites into the central platform in accordance with change management policies.
- Monitor portal usage and search analytics, particularly where users fail to find existing information and submit unnecessary requests and recommends improvements to government leadership in a timely manner, either in writing or in-person.
- Create and maintain documentation, including system diagrams, governance workflow procedures, and user guidance for navigating the central landing page and knowledge base.
Qualifications
- Bachelor's degree and 8 years' experience working with development of the Atlassian Suite including Jira and Confluence
- The ability to implement and manage governance workflows, approval chains, and escalation paths that route intake requests to the correct division or review authority when self-service does not resolve the need.
- Experience installing, testing and configuring within the Atlassian Suite of tools
- Previous experience implementing role-based access and security protocols ensuring the centralized platform respects compartmentalization across divisions while still enabling discovery.
- The ability to troubleshoot and resolve technical issues related to the development, integration, and deployment of the self-service portal, intake forms, and governance workflows.
- Experience ensuring compliance with enterprise cybersecurity policies, federal IT standards.
- Proven success collaborating with division stakeholders, governance boards, and security teams to ensure the central portal accurately reflects and consolidates existing services.
- The ability to work on site in DC five days a week
- The ability to hold and maintain an active Top Secret Clearance
- #CJ
Skills Required
- Bachelor's degree
- 8 years of experience developing and working with the Atlassian Suite, including Jira and Confluence
- Experience implementing and managing governance workflows, approval chains, and escalation paths
- Experience installing, testing, and configuring Atlassian Suite tools
- Experience implementing role-based access and security protocols
- Ability to troubleshoot technical issues involving portal development, integrations, deployment, intake forms, and governance workflows
- Experience ensuring compliance with enterprise cybersecurity policies and federal IT standards
- Experience collaborating with division stakeholders, governance boards, and security teams
- Ability to work onsite in Washington, DC, five days per week
- Active Top Secret security clearance
What We Do
Planet Technologies was built around investing in and developing long term relationships with our customers and corporate partners. We work hard to keep our staff trained on the latest technologies, policy and operational issues impacting today’s federal and corporate environments. Being an expert on the technology we support is the first step, more importantly is understanding your business mission and integrating technology into a long term strategic plan. Planet Technologies is the leading provider of Microsoft consulting services to public sector and commercial organizations. Our team of Microsoft experts provides support for Office 365, CRM, SharePoint, System Center, SQL, and Windows 7-10. Planet has significant experience in deploying business intelligence, cloud services, unified communications, records management, workflow automation, collaboration, systems management, virtualization and more. A Global Leader in Microsoft Technologies: Few companies can compare to Planet Technologies when it comes to an established relationship with Microsoft. As a company with a 100% focus on the Microsoft platform, we know Microsoft technologies and we are a trusted partner. As a team of experienced and certified Microsoft consultants and Microsoft trainers, we are the best partner to help your staff get up to speed quickly and cost effectively in order to make your business more productive with your Enterprise Agreement investment. Advanced certifications • Microsoft Partner with five gold and ten silver competencies • CPLS Microsoft certified training Highly skilled staff • Microsoft Certified Solutions Masters (MCSM) • Microsoft Most Valuable Professionals (MVP) • Microsoft Certified Trainers (MCT) • Microsoft CRM Rangers • 150+ Microsoft Consultants We are a full-service, independent training company providing a range of IT and developer training services based on Microsoft technologies to individuals and organizations.
