The Role
The Atlassian Consultant will support teams in adopting Jira Cloud and Confluence Cloud, providing hands-on assistance, troubleshooting, and guidance to ensure successful usage and setup.
Summary Generated by Built In
Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.
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We’re looking for a hands-on Atlassian Consultant to support a client that is newly migrating to Jira Cloud. This is not a formal training role, instead, you’ll be embedded with the team onsite, helping drive day-to-day adoption, answering questions in real time, and upskilling users organically.
The goal is simple: help teams get comfortable using Jira and Confluence Cloud and ensure they’re set up for long-term success.
What You’ll Be Doing:
- Provide onsite, hands-on support to teams adopting Jira Cloud and Confluence Cloud
- Guide users through day-to-day usage (creating tickets, workflows, dashboards, reporting, etc.)
- Help onboard teams into Jira Cloud and ensure proper setup and usage
- Answer ad hoc questions and troubleshoot issues in real time
- Partner with stakeholders to improve adoption and best practices
- Support light configuration where needed (workflows, boards, permissions, etc.)
- Act as a go-to Atlassian expert for the client during the engagement
What We’re Looking For:
- 5+ years of experience working with Atlassian tools, specifically Jira and Confluence
- Strong experience with Jira Cloud (not just Server/Data Center)
- Proven ability to support adoption and user enablement (informal coaching vs. structured training)
- Comfortable working onsite and engaging directly with cross-functional teams
- Ability to simplify concepts and help non-technical users get up to speed quickly
- Strong problem-solving skills and a proactive, hands-on approach
Nice to Have:
- Experience supporting organizations new to Jira Cloud
- Atlassian certifications (ACP)
- Background in Agile environments (Scrum/Kanban)
- Experience with basic Jira configuration and administration
Third party candidates will not be considered for this opportunity. Cprime does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cprime employees, or any other company location. Cprime is not responsible for any fees related to unsolicited resumes.
What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.
Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Skills Required
- 5+ years of experience working with Atlassian tools, specifically Jira and Confluence
- Strong experience with Jira Cloud
- Proven ability to support adoption and user enablement
- Comfortable working onsite and engaging directly with cross-functional teams
- Strong problem-solving skills and a proactive, hands-on approach
Am I A Good Fit?
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The Company
What We Do
Cprime is a global consulting firm helping transforming businesses get in sync. We help visionary business leaders compose solutions, execute implementations, and perform against business goals. As a leading global Agile, product, and technology solutions provider, our industry-leading software and talent solutions work together in synergy to deliver transformations.
