Job Description:
Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).
This position is responsible for selling tickets and will-call at various athletic events. Job duties and responsibilities include, but are not limited to:
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Providing excellent customer service at home athletic events
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Process sales in AudienceView ticketing system
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Ensure PCI compliance with cash control process
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Managing complimentary tickets at will-call
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Scanning tickets and all-season passes
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Assisting guests with online ticket purchases at varied athletic events
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Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections
Qualifications
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Prior experience in customer service or hospitality industry
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Prior experience with event tickets or cash handling
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Ability to handle conflict and pressure and direct question and complaints to the appropriate person
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Math skills to accurately calculate charges and make change in a high pressure situation
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Requires knowledge of, or demonstrated ability to learn specific ticketing protocols and rules pertaining to Ivy League and NCAA
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Possess a willingness and ability to support a diverse and inclusive environment.
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Basic proficiency in Excel, Word, internet and email capabilities.
All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown.
Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found here.
Recruiting Start Date:
2024-06-10
Job Posting Title:
Athletics Tickets Representative
Department:
Athletics and Recreation
Grade:
Grade 4
Worker Type:
Employee
Worker Sub-Type:
Seasonal/Intermittent (Fixed Term) (Seasonal)
Time Type:
Part time
Scheduled Weekly Hours:
12
Position Work Location:
Onsite
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact [email protected].
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
Top Skills
What We Do
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Public Health, School of Engineering, and the School of Professional Studies.
With its talented and motivated student body and accomplished faculty, Brown is a leading research university that maintains a particular commitment to exceptional undergraduate instruction. Brown’s vibrant, diverse community consists of about 6,200 undergraduates, 2,000 graduate students, 490 medical school students, more than 5,000 summer, visiting, and online students, and over 700 faculty members.
Brown students come from all 50 states and more than 115 countries. Undergraduates pursue bachelor’s degrees in more than 70 concentrations, ranging from Egyptology to cognitive neuroscience. Anything’s possible at Brown—the university’s commitment to undergraduate freedom means students must take responsibility as architects of their courses of study.
Brown University has 51 doctoral programs and 28 master’s programs. The broad scope of options vary from interdisciplinary opportunities in molecular pharmacology and physiology to a master’s program in acting and directing through the Brown/Trinity Repertory Consortium.
Around the world, nearly 90,000 Brown alumni are - in the words of Brown’s charter - leading lives of “usefulness and reputation” in every imaginable field of endeavor. Through events around the globe, reunions on campus, career resources, a host of online connections, and other services, the Brown Alumni Association fosters and supports a vibrant alumni community, wherever its members may be
