Astroturf Customer Support Manager

Job Purpose

The primary function of this role will be to service AstroTurf existing customers, direct customers to correct regional teams, and promote AstroTurf services.

Duties and Responsibilities

• Cold Calling Existing Customers      
  • Building out AstroTurf Database with correct customer information
• Taking all calls that come into the AstroTurf 1800 # and providing service or directing call to correct regional team member.
• Marketing blasts to all customers as directed by Marketing
  • Marketing Promotions
  • Service Specials
  • General AstroTurf Updates
• Reporting on Maintenance Sales that are driven by extended outreach to customer network
• Sending out AstroTurf Warranties and tracking warranty timeline in customer database.
• Sending Field Lists to Sales Team of Existing Customer list with fields going out of warranty

Please note this description is not designed to cover or maintain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice by Direct Report.

Qualifications

• Education: Bachelor’s Degree preferred; HS diploma/GED required
• Courses/Certifications/Training:
  • Microsoft Office ( Word, Excel (Reporting), Power Point), Basic Computer Skills
  • Experience in customer service
  • Strong Communication Skills
  • Familiarity with AstroTurf Maintenance practices

Other Details

• Travel: 5%
• Location: Dalton, GA
• Pay type: Salary Exempt
• Bonus:  Eligible
• Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.…