Assumptions Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Assumptions Specialist plays an important role in the organization by performing a variety of activities directly related to the organization’s assumption operations. The role is responsible for processing assumptions applications when changes in property ownership occur. The Assumptions Specialist also creates new Loan Assumption Agreements and follows through with closing procedures.

Compensation 

This role is a non-exempt position with a Targeted Salary Range of $23/hr to $26/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Receive assumption applications, review for completeness, date stamp, and upload it to imaging system.
• Perform data entry by inputting application data into the loan production system within compliance timeline.
• Assist Assumption Specialist II/III to mail out initial loan package and disclosures within CFPB requirements.
• Order and inspect for completeness on required documents: Credit report, VOE, SSA-89, title report.
• Assist Assumption Specialist II/III with compiling, sorting, and uploading documents to the VA WBLGY site.
• Respond to name change inquiries /requests by utilizing appropriate letter template based on specific investor type and requirements. Once all required documents are received, process request via internal system.
• Assist Assumption Specialist II/III to mail out the HMDA or NOAT statement timely to meet compliance timeline.
• Answering Assumptions and Name Change emails including inquiries submitted via Smartsheet.
• Follow procedures to ensure compliance with internal business standards and applicable federal, state, local or other regulatory disclosures and requirements.
• Provide support as needed with audits and to department team members.
• Scanning documents to loan file in Blitz imaging system.
• Perform additional duties as assigned by management.

Qualifications

• High school diploma or equivalent required; some college courses/technical training preferred.
• Minimum one year experience of mortgage processing, procedures, and regulations.
• General knowledge of overall mortgage lending process, documents and terminology.
• Prior work experience in consumer relations/customer service positions requiring excellent verbal and written communication skills is preferred.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills required.
• Familiar with basic internet searches.
• 10-key by touch strongly preferred.
• Familiarity with document retention software; Blitzdoc preferred.some knowledge of mortgage processing, procedures, and regulations.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Strong verbal and written communication skills.
• Effective time and resource management.
• Passionate about delivering excellence in customer service within a team environment.
• Ethical, with a commitment to company values.
• Strong interpersonal skills.
• Proficiency with data entry, Microsoft Word, Excel and Outlook required.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity:  Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact:  Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

Interaction/Supervision:  Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Frequent use of computer keyboard and mouse.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: ASSUM018335