Description
This role is categorized as HYBRID . This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum. This job may be eligible for relocation benefits.
Global Sales and Dealer Systems Operations Support
Sales Support Operations Team provides the sales organization with tools, data, and resources to enable the team they support to drive the business. The Assistant Program Manager will be responsible for the overall efficiency and effectiveness of the assigned sales organization.
The role focuses and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning and reporting efforts.
The Assistant Program Manager will be responsible to ensure all activities performed within their assigned process area. Duties involve a great deal of creativity, perception and initiative in making decisions. The position has a wide latitude for independent action.
Role Responsibilities
Perform the daily operations for their assigned process area, the Assistant Program Manager will:
- Create daily/monthly/quarterly reports through both automated and manual processes
- Responsible for data integrity, reconciliation, specifications, data loading and production of required publications, system table maintenance, data monitoring, and data reconciliations (monthly vehicle sales reports, daily sales reports, adhoc reporting, CSI requests, etc)
- Use MS Excel tools to convert received file formats into the system's required format.
- Use PowerBI to generate reports
- Maintains/updates databases attributes related to geography, vehicle models, aggregation rules and marketing group/marketing division relationships.
- Respond to requests for information
- Work with Product Managers, Operations Manager and IT Development teams to resolve system/data/process issues within assigned Process Area
- Perform data reconciliations within the data loading activities which also includes researching any data anomalies.
- Maintain daily/monthly/quarterly reporting schedules ensuring that reports are created on time, contain accurate data and obtain necessary approval prior to distribution when applicable.
- Ensure data and reports are maintained according to GM's retention policies.
- Develop and maintain documentation of the position's current desk procedures and business processes, and identify business process improvements.
- Develop, maintain, and support User Acceptance Tests for system enhancements and development projects.
- Participate in "special assignments" as needed
- Process Access Requests
- Perform training for end users and IT Application Support, as needed.
- Leadership attributes including...
- Initiative - willingness to take on tasks without being asked, identifying areas where they can contribute beyond their immediate responsibilities
- Accountability - Taking responsibility for their work
- Communication - Effectively sharing ideas, concerns, and updates with peers and supervisors, ensuring clear and respectful exchanges
- Teamwork - Collaborating well with others, offering support, and contributing positively to group efforts
- Adaptability : Being open to change and able to adjust to new tasks, processes, or team dynamics as needed
Additional Description
Role Qualifications:
- Bachelors' degree required or 4+ years equivalent experience in an operational business environment (2+ with degree)
- Proficiency in Excel and SQL
- Experience with Power BI or similar tools for data visualization
- Data analytics experience
- Strong problem-solving and critical thinking abilities
- Ability to analyze and interpret complex data sets, identify trends, and provide actionable insights
- Knowledge of business process modeling, workflow analysis, and user acceptance testing (UAT)
- Ability to handle multiple tasks and meet deadlines
- Ability to work in team-oriented environment
- Ability to work independent of day-to-day supervision
- Proficiency with Word, Powerpoint, Sharepoint
Preferred Qualifications:
- Knowledge of statistical analysis, data modeling, and predictive analytics
- Excellent written and verbal communications skills
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
