[What the role is]
o Manage and review operational processes at Jurong Island Checkpoint, Pass Office, and work with Jurong Island Operation Centre team to review security operations.o Manage and review operating systems, including the Biometric Access Control System (BACS), Reversible Flow System and other operating systems at Jurong Island Operations Centre.
o Provide point of contact and liaison with tenant companies on Jurong Island, engaging them through established platforms like Round Table Discussions and Safety and Security Watch Group.
[What you will be working on]
o Process requests for expedited clearance for important events involving VIPs upon request by tenant companies, and process appeals for Jurong Island passes by tenant companies.
o Process requests for photography/Videography, oversized cargo handling, and other operations on Jurong Island by tenant companies.
o Assess security vendors’ KPI scorecards to ensure proper scoring to seek approvals for purpose of monthly payment of services.
o Collate daily operational statistics, including incident reports, people and vehicular entry data, U-turn loads at checkpoint, road traffic accidents, etc., for analysis and recommendations for improvement.
o Process and report up all service complains/feedback.
o Plan and facilitate visits to Jurong Island Operations Centre with requestor/sponsor
o Perform shift work to cover Duty Commander duties at JIOC when required. Be au fait with all operating systems, SOPs, incident management and incident reporting roles.
o Will be required to take on additional responsibilities in project management and implementation in JICP by working with SPD and when directed by JISOD.
[What we are looking for]
- Possesses good managerial abilities for analysis, report writing skills, for effective operations management.
- Possesses good communication skills and teamwork to enable effective working relationship with security vendors, government agencies, JTC departments, and tenant companies.
- Experience in service recovery to manage service feedback.
- Perform shift work as a Duty Commander, when required.
- At least 3 to 4 years of experience in security planning and operations.
Skills Required
- 3 to 4 years of experience in security planning and operations
- Ability to perform shift work as Duty Commander
- Experience in service recovery to manage service feedback
- Good managerial abilities including analysis and report writing
- Good communication skills and teamwork for liaising with vendors, agencies, and tenant companies
What We Do
The Singapore Economic Development Board (EDB) is a government agency responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. It undertakes investment promotion and industry development.
