Hilton Grand Vacations

Asst Manager Quality Assurance - Non Comp

Posted 21 Hours Ago

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Hiring Remotely in Las Vegas, NV, USA

In-Office or Remote

Entry level

Travel

The Role

Supports daily Quality Assurance operations by leading, coaching, and developing team members; facilitating onboarding and training; monitoring productivity, quality, attendance, and scheduling; reviewing contracts for accuracy and compliance; conducting QA closings; resolving escalated concerns; tracking performance reports; and implementing process improvements while partnering cross-functionally to support successful customer transactions.

Summary Generated by Built In

The Assistant Manager supports the daily operations, training, and development of the Quality Assurance team while ensuring contract accuracy, exceptional customer service, and operational excellence. This role is responsible for coaching team members, leading onboarding and training initiatives, monitoring performance, supporting Quality Assurance closing processes, and partnering with Sales and other business teams to deliver a seamless customer experience in accordance with HGV standards of integrity, quality and service.

Responsibilities

Key Responsibilities

Lead, coach, and develop Quality Assurance team members through training, performance feedback, and ongoing support.
Facilitate onboarding and continuous training on Quality Assurance processes, closing procedures, contract reviews, and customer service standards with.
Monitor team productivity, quality results, attendance, and scheduling to ensure operational effectiveness.
Review contracts and documentation for accuracy, completeness, and compliance with HGV standards.
Partner with Sales, Contracts Processing, Owner Services, and other departments to resolve issues and support successful transaction completion.
Track operational reports, identify trends, and implement coaching or process improvements as needed.
Conduct Quality Assurance closings and support escalated customer concerns when necessary.
Serve as a subject matter expert on Quality Assurance procedures, closing requirements, and best practices.

Qualifications

Demonstrated leadership, coaching, and employee development experience.
Strong training and presentation skills with the ability to facilitate learning for new and existing team members.
Knowledge of contract review, quality assurance processes, and operational workflows.
Excellent communication, customer service, and problem-solving skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in reporting, performance tracking, and process improvement initiatives.

What You'll Bring

Passion for developing talent and driving team performance.
Commitment to delivering exceptional customer experiences.
Ability to build strong cross-functional partnerships and influence positive business outcomes.
Focus on accuracy, operational excellence, and continuous improvement.

Skills Required

Leadership, coaching, and employee development experience
Training and presentation skills
Knowledge of contract review, quality assurance processes, and operational workflows
Excellent communication, customer service, and problem-solving skills
Strong organizational skills and ability to manage multiple priorities
Proficiency in reporting, performance tracking, and process improvement initiatives

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.