Hilton Grand Vacations

Asst Manager Marketing IPC

Posted Yesterday

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St. Petersburg, FL, USA

In-Office

Junior

Travel

The Role

Supports daily in-house marketing operations, recruits and develops sales-oriented marketing staff, drives tour flow and performance metrics, resolves guest concerns, ensures policy compliance, and partners with resort and sales leadership to improve business results.

Summary Generated by Built In

Responsibilities

Support the daily operations of the In-House Marketing department to achieve tour flow and business objectives.
Recruit, train, coach, and develop a team of sales-oriented marketing professionals.
Conduct regular team meetings focused on performance, engagement, recognition, and development.
Create and implement strategies to increase tour flow and maximize marketing opportunities throughout the year.
Monitor and drive departmental performance metrics, including tour production, penetration rates, and guest satisfaction scores.
Deliver exceptional service by resolving owner and guest concerns in a timely and professional manner.
Conduct performance evaluations and provide ongoing coaching, counseling, and development plans to improve team effectiveness.
Ensure compliance with all company policies, procedures, and regulatory requirements.
Partner with resort operations and sales leadership to support site goals and create a seamless guest experience.
Analyze business trends and performance data to identify opportunities for continuous improvement.

Qualifications

Required: Previous Timeshare Marketing experience.
Minimum one year of leadership, management, or supervisory experience in a timeshare marketing environment preferred.
Strong customer service and relationship-building skills.
Proven ability to motivate, coach, and develop high-performing teams.
Proficiency with Microsoft Office Suite and web-based reporting systems.
Strong analytical, organizational, and problem-solving abilities.
Ability to interpret data, identify trends, and develop action plans to improve business performance.
Excellent verbal and written communication skills.
Ability to effectively collaborate and communicate with all levels of the organization.
Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Skills Required

Previous timeshare marketing experience
At least one year of leadership, management, or supervisory experience in timeshare marketing
Strong customer service and relationship-building skills
Ability to motivate, coach, and develop high-performing teams
Proficiency with Microsoft Office Suite and web-based reporting systems
Strong analytical, organizational, and problem-solving abilities
Ability to interpret data, identify trends, and develop performance-improvement action plans
Excellent verbal and written communication skills
Ability to collaborate and communicate effectively across organizational levels
Ability to manage multiple priorities in a fast-paced environment
Availability for flexible schedules, including evenings, weekends, and holidays

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.