Asst Manager Marketing IPC

• Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies

• Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring

• Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture 

• Proactively seeks feedback from Resort Operations, Sales and Tour Reception.

• Expected to have weekly updates with Sr Director providing updates on the sites marketing operations. 

• Interacts with all departments and partners with all departments. 

• Responsible for fostering and maintaining relationships with sales and tour reception to meet the needs of the business. 

• Participates and leads in department meetings, training sessions, and other meetings required

• Develops/coaches individual Team Members, in an on-going process, to ensure their commitment and understanding of the sales process to generate maximum efficiencies 

• Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)

• Regularly informs Manager of any relevant information in regards business needs and/or Team Members

• Implements and maintains tools used to enhance productivity for Team Members 

• Partners with Sr Director of Marketing to ensure accurate documentation of all Team Member issues within Marketing.

• Partners with Sr Director of Marketing to provide coaching and performance documentation to Team Members for performance standards, including performance reviews

• Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs 

• Creates and fosters a motivated Team environment

• Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed

• Ensures staffing is at optimum levels based on departmental requirements

• Effectively manages schedule and PTO requests to achieve department requirements

• Ensures timely processing of schedule for team on weekly basis.

• Verifies Policies/Procedures and Training Manuals are updated as directed by Director of Marketing.

• Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, VPG, and package sales.

• Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour

• Ensures all locations have current promotions and materials including gift lists, invitations, and promotional items

• Ability to cover shifts for absent Team Members including interacting with guests, booking of tours and selling of packages.     

• Regularly monitors marketing rep’s presentations and all customer interactions

• Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes

• Anticipates challenges and proactively problem solves with Management to mitigate effects on production

• Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well

• Carry out all other reasonable requests by Management of which one is capable of performing.

• Must be available to work Saturdays, Sundays, evenings, all holidays and any other days/ hours as required per business needs.

-At least 2 years of branded timeshare Marketing experience. 

-Strong ability to recruit, train and motivate Marketing professionals.

-Must have proven track record of success in field Marketing.

-Must be flexible and able to work a variable schedule, including evenings, weekends, and holidays based on business needs. 

-Proficient in Microsoft Office.