The Role
Oversee front desk operations by checking guests in/out, resolving guest concerns, coordinating with internal departments, balancing end-of-day reports, performing property and room inspections, maintaining accurate arrival information, escalating serious issues to management, and supporting departmental policies and special projects.
Summary Generated by Built In
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!
We are looking for an Assistant Front Office Manager to join our team at Ocean Beach Club.
Responsibilities include:
- Check-in arriving guests and check-out departing guests.
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
- Alert management team of potential serious issues.
- Communicate with all required internal departments.
- Assist with adjustment in departmental policies and procedures.
- Complete Front Desk accounting transactions including balancing end-of-day shift reports.
- Ensure all pending arrival information is accurate.
- Perform property and room inspections.
- May be required to do other duties and special projects as assigned by your leader.
What are we looking for:
- A minimum of 1 year of experience supervisory experience any industry OR A minimum of 6 months to 1 year of previous experience as Front desk clerk, with some supervisory
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
- A courteous and professional attitude when handling upset guests and difficult situations.
- Strong interpersonal and time management skills required.
- Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Open and flexible availability, to include weekends and holidays.
- High school diploma or equivalent
Compensation: 19.50 hr
Why do team members like working for us: Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Minimum of 1 year supervisory experience in any industry OR 6 months to 1 year of previous experience as a Front Desk Clerk with some supervisory responsibility.
- Demonstrated leadership skills (integrity, professionalism, confidentiality).
- Courteous and professional attitude when handling upset guests and difficult situations.
- Strong interpersonal and time management skills.
- Effective communication, problem analysis and resolution, and ability to maintain effective working relationships with internal and external customers.
- Open and flexible availability, including weekends and holidays.
- High school diploma or equivalent.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
