Asst GM

Posted 3 Days Ago
Be an Early Applicant
23510, Norfolk, VA, USA
In-Office
80K-85K Annually
Senior level
Real Estate • Consulting • Hospitality
The Role
Assistant General Manager partners with the General Manager to lead hotel operations across front desk, housekeeping, food and beverage, sales, and other departments. Responsibilities include team training and scheduling, financial reporting and cost control, guest issue resolution, VIP service, local engagement, sales support, safety inspections, and maintenance coordination. The role requires strong hospitality leadership, financial understanding, communication skills, technology proficiency, and at least five years of hotel management experience.
Summary Generated by Built In

Now Hiring

Assistant General Manager

Where Hospitality Meets Heart, Hustle & High-Fives

Are you the kind of leader who can motivate a team, delight guests, juggle numbers, solve problems on the fly, and keep a smile that says, “I was born for hospitality”?
Perfect — we’ve been looking for you.

We’re searching for an Assistant General Manager who’s equal parts people whisperer, operations ninja, financial detective, guest experience guru, and all-around hospitality rockstar.

This is your chance to bring your passion, energy, and leadership to a place where great experiences aren’t just for guests — they’re for our team, too.

 

What You’ll Do

As our Assistant GM, you’ll be the right hand to the General Manager — tag-teaming the day-to-day magic that keeps the entire property thriving. Expect to:

  • Lead & inspire teams through training, scheduling, coaching, and celebrating their wins.
  • Keep operations running smooth across departments like front desk, housekeeping, food & beverage, sales, and more.
  • Dive into financials — from daily postings and revenue reports to budgets, AR functions, and cost controls.
  • Enhance the guest experience by responding to feedback, resolving issues, and ensuring every VIP feels very important indeed.
  • Represent the property through local engagement, client meetings, and a sprinkle of sales savvy.
  • Ensure safety & maintenance excellence through inspections and proactive problem-solving.
  • Know it all — rates, amenities, local attractions, arrivals, group business, promotions… you’ll be our in-house encyclopedia.
  • If it touches the guest experience or keeps the operation strong, you’re in the mix.

Ready to Lead with Heart?

Come help us craft exceptional guest experiences, build a thriving team, and bring your authentic hospitality energy to every corner of our property.

Apply today — we can’t wait to meet you. 


Qualifications

What Makes You a Great Fit — and Why You’ll Love This Role

You’re a hospitality pro with the kind of leadership presence that elevates every space you walk into. You bring:

  • 5+ years of hotel management experience — you’ve been in the trenches AND the boardroom.
  • A solid understanding of hospitality operations and finances — numbers don’t scare you; they guide you.
  • Strong communication skills in writing, speaking, and team building.
  • Comfort with technology — Microsoft Office and hotel systems are familiar territory.
  • A love for creating exceptional guest experiences, and a genuine passion for people.
  • A collaborative spirit — you thrive in a team-centric culture where everyone wins together.

And here’s what you’ll love:

  • The ability to make a real impact — your voice, ideas, and leadership matter here.
  • A dynamic, fast-paced environment with endless opportunities to grow.
  • A supportive team culture where people have your back and celebrate your success.
  • A role that’s never boring — every day brings new challenges, wins, and moments to shine.

If you’ve got the drive, we’ve got the opportunity.

Skills Required

  • 5+ years of hotel management experience
  • Understanding of hospitality operations and finances
  • Strong written and verbal communication skills
  • Team-building and leadership skills
  • Proficiency with Microsoft Office and hotel systems
  • Commitment to creating exceptional guest experiences
  • Passion for working with people
  • Ability to collaborate effectively in a team-centric culture
Am I A Good Fit?
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The Company

What We Do

Commonwealth Lodging Management is a mid-Atlantic hospitality management and consulting firm that delivers solutions grounded in real ownership experience. They provide deep expertise in hotel operations, franchise relations, development, and hotel finance, with a particular focus on nationally franchised hotel assets, aiming to maximize owner returns and deliver world-class guest experiences.

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