Job Title : Asst. Customer Facing Manager GT Eastern Java (6-Month Contract)
Work Location : Grha Unilever
About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Key Responsibilities
Serve as the primary Supply Chain partner and point of contact for Customer Development team and distributors in Eastern Java.
Drive improvements in key service KPIs, including DR, NMSM, and operational savings.
Manage the end-to-end order-to-cash process and resolve customer issues through timely, with data-driven analysis.
Strengthen governance across Customer Portal processes, reverse logistics, and other fulfilment activities.
Lead automation and continuous improvement initiatives within Customer Facing GT.
Collaborate closely with internal Customer Experience, Logistics, Planning, Quality, Customer Development, distributors, and external logistics partners to ensure reliable customer service.
Requirements
Undergraduate degree in Supply Chain/Engineering/Business related fields
At least 2 years working experiences in supply chain
Strong stakeholder management capability
Negotiation, Objection Management: Ability to find common ground and commercially acceptable solutions, with risk identification and management.
Creative Problem Solving: awareness and intervention through the value chain to seek disruptive, impactful solutions.
Personal Effectiveness: Strong persistency and directing skill, effective and proven strategic planning, ability to learn quickly, handle multiple tasks and assignments simultaneously, resilient and determined towards success. Calm in the face of ambiguity
Proficient with productivity tools, data analysis, create insights from data.
Excellent verbal and written communication skills
Curious about what it’s really like to work at Unilever? Explore our Life at Unilever : https://careers.unilever.com/en/CustomerStrategyandPlanning?utm_source=Workday+&utm_medium=Job+Ad&utm_campaign=GAI+ and meet the people shaping our culture.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Skills Required
- Undergraduate degree in Supply Chain, Engineering, Business, or a related field
- At least 2 years of work experience in supply chain
- Strong stakeholder management capability
- Negotiation and objection management skills, including risk identification and management
- Creative problem-solving skills and ability to develop impactful value-chain solutions
- Strategic planning, prioritization, multitasking, resilience, persistence, and adaptability in ambiguity
- Proficiency with productivity tools and data analysis
- Excellent verbal and written communication skills
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
