The key responsibility of this role is to support the in-life management of cash products by ensuring an exceptional journey throughout the product life cycle.
As part of the Offshore Operations team, the Operational Support Specialist is a key point of contact for the Onshore Operations team & Portfolio Management team.
Cross functional in nature, the role will involve supporting the in-life management of loan applications in addition to new product initiatives
Key Responsibilities:
- Processing of incoming & outgoing payments within agreed SLAs and KPIs, and in line with company policies and procedures.
- Setting up Direct Debits.
- Monitoring of group Emails (instructions/queries)
- Monitoring of Bank accounts for Incoming payments & doing reconciliation
- Communicating with Portfolio Management Team to ensure loan related payments are received on time.
- Effectively complete ad-hoc tasks and initiatives as directed across the business
- Support other BAU requirements of Operations teams aside from primary activities.
- Have a clear understanding of Role of Operations in the Life Cycle of Product.
Skillsets required:
- Understanding of the Banking Industry.
- Basic knowledge of UK Lending products & concepts.
- Excellent communication both oral & written required
- Computer literate and the ability to work on a variety of IT platforms
- Should be a team player.
- Energetic, enthusiastic, driven to go the extra mile
- Flexible, eager to learn
- Open to occasional weekend work and/or evening hours when and if required
- Willingness to work flexibly and as part of ONE team, helping out in different business areas as required
- Passionate about delivering excellence in service and quality
- Graduate/Post Graduate degree in Finance. Any relevant experience in operations in banking domain is an add-on advantage.
What We Do
Launched in 2015, OakNorth helps the UK’s most ambitious businesses access the fast, flexible finance they need to scale, while helping savers make their money go further.
With funding ranging from £250,000 to tens of millions, we have lent billions to businesses across a whole range of sectors, performing among the top 1% of commercial banks globally.
To date, OakNorth financing has helped create tens of thousands of new jobs and affordable homes.
