At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a highly motivated and detail-oriented Closure Agent to join our Customer Care and Billing team. In this role, you will be responsible for managing the seamless closure process of outgoing customers while maintaining exceptional service quality and strict adherence to organizational compliance.
You will work closely within a dedicated global department focused on reducing transactional errors, driving process innovation, and ensuring customer satisfaction across all regional countries.
What You’ll Do
In this role, you will:
Manage Account Closures and Customer Transitions: Execute the end-to-end closure process for outgoing customers, performing billing-related tasks such as account reconciliations to ensure accurate, timely, and seamless offboarding.
Collaborate Globally for Continuous Improvement: Partner closely with upstream and downstream Customer Care, Sales, and Support teams to mitigate escalations, coordinate closing actions, and implement innovative process improvements across regional countries.
Ensure Regulatory and Policy Compliance: Maintain precise documentation of all customer interactions and closure workflows in strict accordance with company policies, industry regulations, and established best practices.
What You’ll Bring
The ideal candidate will have:
Proven Domain Experience: Prior experience in international voice processes (specifically handling United States and Canada regions) along with prior exposure to profile changes, new account setups, or order management.
Strong System Knowledge: Deep functional proficiency with Salesforce Dot Com (SFDC) billing systems, extensive calling environments, and productivity suites like Google Workspace and Microsoft Applications.
Advanced Data Analysis and Problem-Solving Skills: Demonstrated ability to accurately manage data, meet strict deadlines with 100% accuracy, and strategically resolve complex billing or customer inquiries.
Exceptional Communication and Customer Orientation: Highly customer-focused mindset with sound reading comprehension, active listening skills, and the flexibility to adapt well to shifting schedules.
Skills Required
- Prior experience in international voice processes (US and Canada) including profile changes, new account setups, or order management
- Functional proficiency with Salesforce Dot Com (SFDC) billing systems
- Experience in high-volume calling environments and productivity suites (Google Workspace, Microsoft Applications)
- Advanced data analysis, problem-solving, and accuracy in meeting strict deadlines
- Exceptional communication, active listening, customer-oriented mindset, and flexibility with schedules
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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