Job Title: Customer Service Associate
Location: Rosebank
About Us:
Quantanite is a leading BPO provider known for delivering exceptional customer service and support solutions. We are dedicated to creating a dynamic work environment that values teamwork, innovation, and professional growth.
Position Overview:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our
team. In this role, you will support customers throughout their travel planning and holiday
experience by answering inquiries, resolving issues, and ensuring exceptional service at every
touchpoint.
Key Responsibilities:
● Respond promptly and courteously to customer inquiries via phone, email, and chat
regarding holiday packages, bookings, cancellations, and general information
● Assist customers in managing their travel reservations and provide updates on itinerary
changes or requirements
● Resolve customer complaints and concerns with professionalism and empathy
● Collaborate with internal departments such as reservations, billing, and operations to
ensure customer satisfaction
● Maintain accurate and detailed records of customer interactions and transactions
● Identify opportunities to enhance the customer experience and recommend process
improvements
● Stay informed about company offerings, promotions, and travel policies to provide
accurate information
Qualifications and Experience
● Previous experience in customer service, preferably within the travel, tourism, or
hospitality sectors
● Excellent communication and interpersonal skills
● Ability to multitask and work efficiently in a fast-paced environment
● Strong problem-solving skills and attention to detail
● Familiarity with booking systems, CRM software, and Microsoft Office applications
● Positive attitude with a customer-centric approach
● Flexibility to work shifts including weekends and holidays as required
What We Offer:
● Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
● Training: Comprehensive training programs to enhance leadership and customer service skills.
● Career Growth: Opportunities for career advancement and professional development within the company.
● Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.
Similar Jobs
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter.
Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them.
Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges.
To learn more visit us at www.quantanite.com.
