Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Company Overview: Transparency-One, an ISN Company, enables companies to discover, analyze, and monitor all suppliers, components, and facilities in the entire supply chain.
Job Summary: The Associate will help clients map and manage their extended supply chain by connecting with suppliers, assisting suppliers with creating their Transparency-One accounts, sharing their information and using the Transparency-One platform. The Associate will proactively engage with suppliers to share best practices, assist with client requests, enhance their relationship with their clients, and manage their own suppliers, if appropriate.
Specific duties and responsibilities include:
- Proactively service and support Transparency-One suppliers
- Conduct training on products via phone, web based and face-to-face meetings
- Collect supplier subscription fees and renewals via outreach efforts
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Education and Training
- Bachelor’s degree from an accredited university and/or equivalent work experience
Knowledge and Skills
- Bilingual (verbal and written) in French & English required
- Previous customer service experience
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem solving ability
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
Benefits
- 100% company-paid insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life/AD&D Insurance
- Please note most employers only pay 60% of premiums
- Employee assistance program
- Mental wellness counseling
- Financial information and resources
- Legal support
- Health care navigation
- Confidential support for employees and family members, services include:
- Disability and Death Coverage
- Vacances/Vacations – 5 weeks
- Jours Fériés/Bank Holidays – 12 paid holidays
- RTT – up to 10 days
- Monthly cell phone reimbursement
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development and training opportunities
- Wellness Program: focuses on community, financial, mental, nutrition, physical and social health
- Hybrid work environment and work from home equipment stipend
- Tuition training reimbursement and training stipend
- Office amenities including subsidized lunch, healthy produce, snacks, and beverages
What We Do
Established in 2001, ISN® is the global leader in contractor and supplier management. We support nearly 700 Hiring Clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countries. ISN is headquartered in Dallas, Texas with additional offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth and Auckland.
