At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a customer-focused Associate – Customer Support to join our Customer Support team. In this role, you will be responsible for supporting customer lifecycle processes by coordinating seamlessly with internal teams, communicating directly with customers, and ensuring the accurate processing of requests related to onboarding, pickups, record destructions, and account updates.
Our Customer Support team thrives on a collaborative, customer-centric approach, working together to deliver exceptional service and uphold high operational standards.
What You’ll Do
In this role, you will:
Manage and process high-volume customer requests—including onboarding, pickups, destructions, and account updates—delivering accurate and time-sensitive outcomes.
Collaborate closely with internal teams and communicate directly with customers via phone to support the complete customer lifecycle and ensure seamless operations.
Ensure strict compliance with organizational standards, policies, and accuracy guidelines, particularly when executing sensitive record destruction and account management tasks.
What You’ll Bring
The ideal candidate will have:
2+ years of experience in customer service or related operational roles.
Strong knowledge of basic Google Sheets functionality, including sorting, filtering, and basic formulas.
Proven ability in verbal communication over the phone, time-sensitive task management, high attention to detail, and collaborative problem-solving.
High school diploma or equivalent experience in a customer-facing support role.
Skills Required
- 2+ years of experience in customer service or related operational roles
- Basic Google Sheets functionality, including sorting, filtering, and basic formulas
- Strong verbal communication skills over the phone
- Ability to manage time-sensitive tasks
- High attention to detail
- Collaborative problem-solving ability
- High school diploma or equivalent experience in a customer-facing support role
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
-
Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
-
Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
-
Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
Gallery
