Associate

We are looking for a skilled ServiceNow ITOM Developer with 4+ years of hands-on experience in designing, developing, and implementing IT Operations Management (ITOM) solutions. The ideal candidate should have strong expertise in ServiceNow modules like Discovery, Service Mapping, Event Management, and CMDB, along with solid scripting and integration skills.

• Design and develop solutions within the ServiceNow ITOM suite (Discovery, Service Mapping, Event Management, Orchestration).
  
• Implement and maintain CMDB with proper data modeling, governance, and best practices.
  
• Configure and manage Discovery schedules, probes, and sensors.
  
• Develop and maintain Service Mapping for business services.
  
• Configure Event Management, including event rules, alerts, and integrations with monitoring tools.
  
• Build and customize workflows, business rules, UI policies, client scripts, and script includes.
  
• Integrate ServiceNow with third-party tools using REST/SOAP APIs.
  
• Troubleshoot performance issues and optimize system performance.
  
• Collaborate with cross-functional teams (DevOps, Infrastructure, Cloud teams).
  
• Participate in platform upgrades and instance management.
  
• Ensure adherence to ServiceNow best practices and development standards.
  

• 4+ years of hands-on experience with the ServiceNow platform.
  
• Strong experience in ITOM modules:
  • Discovery
    
  • Service Mapping
    
  • Event Management
    
  • CMDB
    
• Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  
• Experience with MID Server setup and management.
  
• Strong understanding of CMDB data models and CSDM framework.
  
• Experience in integrations using REST/SOAP APIs.
  
• Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.
  
• Knowledge of ITIL processes and best practices.
  
• Experience with performance tuning and troubleshooting.
  
• Strong problem-solving and analytical skills.
  

• ServiceNow Certified System Administrator (CSA).
  
• ServiceNow Certified Implementation Specialist – ITOM.
  
• Experience with automation/orchestration tools.
  
• Exposure to DevOps and Agile methodologies.
  

• Good communication and stakeholder management skills.
  
• Ability to work independently and in a team environment.
  
• Strong documentation and knowledge-sharing habits.
  

• 4+ years in ServiceNow development
  
• At least 2+ years specifically in ITOM implementations
  

• [Onsite/Hybrid/Remote – customize as needed]
  

If you want, I can also:

• Tailor this JD for a specific company (Infosys, TCS, Accenture, etc.)
  
• Convert it into a resume format
  
• Or create interview questions based on this role ?