The Role
Leads complex transformation and transition programs from initiation through go-live, stabilization, and operational handover. Owns scope, schedule, budget, governance, risks, dependencies, readiness, cutover, stakeholder alignment, and business outcomes. Coordinates cross-functional workstreams spanning business, process, technology, data, operations, infrastructure, change, and controls. Partners with senior leadership and steering committees to drive decisions, accountability, benefits realization, and formal program closure.
Summary Generated by Built In
Job Description :
About the Function:Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram, and Manila, GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture.
About the role: 1. End-to-End Program & Transition Delivery
- Own delivery against agreed scope, outcomes, schedule, budget and landmarks.
- Translate the reason and strategic objectives into an integrated delivery and transition plan.
- Drive execution from initiation and design through build, deployment, stabilization and closure.
- Maintain overall accountability for delivery health and proactively intervene where outcomes are at risk.
- Orchestrate dependencies across process, technology, data, operations, infrastructure, change, risk and controls.
- Establish clear achievements, critical paths, dependencies, owners and decision points.
- Ensure individual workstreams collectively deliver the intended end-to-end business outcome.
- Proactively identify and manage program and transition risks, issues, assumptions and dependencies.
- Drive mitigation and resolution with clear accountable owners.
- Lead the integrated readiness framework across people, process, technology, knowledge and controls.
- Drive knowledge transfer, resource onboarding, training and business simulation readiness.
- Coordinate process documentation, technology/infrastructure readiness, testing, access, controls and BCP requirements.
- Ensure readiness criteria are evidenced and critical gaps are resolved ahead of launch.
- Establish effective program governance, RACI, Steering Committee and decision forums.
- Drive readiness for toll-gate and governance reviews.
- Ensure decisions, actions and issues happen at the right level and time.
- Provide leadership with clear, concise visibility of delivery health, landmarks, readiness, risks, dependencies and decisions required.
- Maintain adherence to agreed project methodology and governance requirements.
- Create alignment across business sponsors, functional leaders, operations, technology teams and enabling functions.
- Partner with Change Management to integrate customer engagement, communications, training and adoption into the overall program.
- Drive timely customer decisions required to maintain delivery momentum.
- Own and coordinate the integrated cutover and launch plan.
- Ensure critical business, technology and operational readiness criteria are achieved.
- Facilitate launch readiness assessments and support Steering Committee decision making.
- Coordinate cross-functional execution during cutover and deployment.
- Ensure effective issue and issue-management mechanisms are in place during release.
- Lead delivery through hypercare, stabilization and warranty.
- Monitor operational and process performance against agreed measures.
- Ensure business stabilization criteria are achieved before transition closure.
- Complete structured handover to operations and secure appropriate operational sign-off.
- Keep delivery anchored to the approved reason and intended outcomes.
- Track delivery against agreed business, operational and financial measures.
- Ensure the program delivers measurable outcomes rather than simply completing project activities.
- Support validation of benefits and performance against the reason.
- Drive formal outcome sign-off, lessons learned and program closure
- 15+ years of meaningful experience, with significant experience leading complex, cross-functional transformation, transition or technology-enabled programs.
- Tried ownership of end-to-end program delivery across scope, schedule, budget, risks, dependencies, governance and business outcomes.
- Demonstrated experience orchestrating multiple workstreams across business, process, technology, data, people/change and operations.
- Strong experience handling business readiness, knowledge transfer, testing, cutover, go-live, hypercare, stabilization and operational handover.
- Tried ability to operate with senior leadership and Steering Committees, influence cross-functional stakeholders, manage ambiguity and drive decisions and accountability
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, supply and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to improve, grow and win. Wherever you join us, you’ll have the opportunity to give, make an impact and play your part in making life’s moments mean a little more. Ready to bring your best? This could be your opportunity. If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2026-08-26Skills Required
- 15+ years of meaningful experience leading complex, cross-functional transformation, transition, or technology-enabled programs
- Experience owning end-to-end program delivery across scope, schedule, budget, risks, dependencies, governance, and business outcomes
- Experience orchestrating workstreams across business, process, technology, data, people/change, and operations
- Experience with business readiness, knowledge transfer, testing, cutover, go-live, hypercare, stabilization, and operational handover
- Ability to operate with senior leadership and steering committees, influence cross-functional stakeholders, manage ambiguity, and drive decisions and accountability
- PMP, PRINCE2 Practitioner, or equivalent program/project management certification
- Agile/Scrum certification such as PSM, CSM, or SAFe
- Prosci or other change management certification
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
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Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
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Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
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Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
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The Company
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
