Associate, Treasury Operations (Rebuild/Delayed Backout)

Associate, Treasury Operations (Rebuild/Delayed Backout)

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! 

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

Ready to build your career? Join our Treasury Operations department  and work in person at our Tempe headquarters!

About the team and position
Associate, Treasury Operations (Rebuild/Delayed Backout)

We're seeking a detail-oriented and collaborative Rebuild/Delayed Backout Associate to join our Treasury Operations team. This role is crucial for ensuring a smooth, positive experience for our customers, especially when complex post-sale issues arise. You'll work at the intersection of finance and customer experience, using your problem-solving skills to right the wrongs. Your work will directly impact our customers' satisfaction and our company's financial integrity. You'll be the go-to expert on the core processes, collaborating with multiple teams including Customer Experience, Legal, and our external partners like Bridgecrest.

What You'll Be Doing

Trades Turned STC:

• Coordinate with customer experience and market operation teams to handle the financial equity of trade-in vehicles turned to Sell to Carvana events.
• Ensure timely support and communication to drive the customer's journey forward.

Delayed Backout and Rebuilds: 

• Partner with internal and external stakeholders to turn negative customer experiences around!
• Manage the handling of funds and coordinate with customers, internal teams and external servicing partners to ensure the loan journey is handled smoothly during the resolution journey.

Actively collaborate cross-functionally with internal teams to find the best possible outcome for our customers.Ad Hoc Reports and Communication:

• Review and ownership of reporting related to trade-vehicles, registration, purchase verification and other related scenarios.

Timely review and response to purchase inquiries received through a variety of communication methods (email, slack, JIRA etc)

Unlock Your Earning Potential Quickly!

We offer a competitive starting hourly rate of $23/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Starting Pay: $23.00/hr
• At 6-Months: $23.50/hr
• At 12-Months: $24.50/hr

After 6 months you unlock our performance-based, Careers Not Jobs program which allows eligible team members a compensation increase ($0.50) every 90 days*. 

Skills and Experience We're Looking For

• Exceptional attention to detail with an eye for accuracy.
• Strong communication and relationship-building skills to work effectively with customers and cross-functional teams (e.g., Customer Experience, Legal, Execution Resolution Advocate Team).
• The ability to manage and prioritize multiple, complex tasks in a fast-paced environment.
• A resourceful problem-solver who can navigate intricate financial processes and contracts.
• Become a subject matter expert in the Carvana purchase journey. 

What you should have

• School Diploma or equivalent required
• Drive to solve problems
• Ability to manage, organize, and reconcile multiple sources of information with accuracy
• Ability to handle multiple tasks and priorities effectively
• Ability to adapt to change
• A sense of humor - Kinda serious about this one 
• A love for working with others and a strong understanding of teamwork
• Enthusiasm and energy to contribute to and thrive in a rapidly evolving environment..

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

*Careers Not Jobs does require above average performance & a cap on merits after $2.00. Other eligibility requirements are required.