Associate Training Manager

Job Description:

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: Associate Training Manager

Location: Onsite - DXC Manila IPC McKinley Hill, Taguig City
Employment Type: Full Time
At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for Associate Training Manager who is motivated, skilled, and eager to contribute to meaningful projects.
 

Key Responsibilities

• Life and Annuity BPS is responsible for developing and executing the learning strategy that enables operational excellence, regulatory compliance, workforce readiness, and leadership capability across Life and Annuity operations.

• The Training Manager leads a team of trainers, instructional designers, and subject matter experts while establishing scalable learning solutions that support onboarding, upskilling, cross-skilling, digital transformation, and business growth. 

• Training Leadership & Capability Development

• Lead, mentor, and develop a high-performing team of Trainers, SMEs, and Learning Specialists.

• Build a strong culture of continuous learning, accountability, coaching, and employee development.

• Create capability frameworks for agents, quality analysts, team leaders, and managers.

• Develop succession plans and career pathways for training and operations employees.

• Coach leaders on facilitation, knowledge transfer, performance improvement, and behavioral change techniques.

• Training Leadership & Capability Development

• Maintain and continuously improve learning content based on operational performance, client feedback, audit findings, and regulatory updates.

• Establish and monitor key learning metrics including: Training Effectiveness, Knowledge Assessment Scores, 

• Compliance & Risk Management

• Support internal and external audits and client governance reviews.

• Manage mandatory training requirements for privacy, security, anti-fraud, anti-money laundering, and other regulatory obligations.

• Strong knowledge of Life Insurance, Annuity, Retirement, and Wealth Management operations.

• Proven experience in learning strategy, curriculum design, and training program management.

Qualifications:

• Strong knowledge of Life Insurance, Annuity, Retirement, and Wealth Management operations.

• Proven experience in learning strategy, curriculum design, and training program management.

• Demonstrated people leadership and coaching capabilities.

• Expertise in adult learning methodologies and instructional design principles.

• Strong stakeholder management and client-facing skills.

• Ability to influence leaders and drive organizational change.

• Excellent facilitation, communication, and presentation skills.

• Strong analytical and problem-solving capabilities.

• Experience managing multiple priorities within a fast-paced BPS environment.

• Proficiency in learning technologies, virtual delivery platforms, and reporting tools.

• Strong project management, planning, and governance skills.
   

Preferred but not required: 

• FINRA SIE Certification

• Series 6, Series 7, and Series 63 exposure

• Series 26 certification preferred for leaders supporting FINRA operations

• Life and Annuity industry certifications

• Learning and Development certifications (ATD, CPLP/CPTD, or equivalent) 
   

Other Qualifications

• Minimum of 8–10 years of experience in Insurance BPS, Contact Center, Learning & Development, or Operations.

• Minimum of 5 years of leadership experience managing trainers or learning teams.

• Experience supporting Life Insurance and/or Annuity operations.

• Proven experience developing and executing enterprise-scale training programs.

• Preferred

• Experience supporting transitions, migrations, and new business implementations.

• Knowledge of instructional design tools and e-learning platforms.

• Experience working with global clients and distributed teams.

• Exposure to AI-enabled learning solutions and digital transformation initiatives.

• Experience managing learning budgets and vendor partnerships.

What We Offer

• Competitive compensation and benefits

• Professional growth opportunities

• A collaborative and inclusive workplace
   

If this sounds like you, apply and take the next step in your DXC journey.  

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About DXC:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.