Associate Training & Communication Specialist

Associate Training & Communications Specialist

Location: Remote
Clearance Level: Active Secret

Overview

Rackner is seeking an Associate Training & Communications Specialist to support the design, development, delivery, and maintenance of training and communications products for enterprise data, analytics, governance, and artificial intelligence initiatives.

The Associate Training & Communications Specialist will develop engaging learning experiences for adult professional audiences using e-learning, multimedia, written, and instructor-led formats. This role will help translate technical concepts into accessible training and communications materials that enable users to effectively adopt new data, analytics, and AI capabilities.

The specialist will also support learning management systems, SharePoint content publishing, stakeholder engagement, training pilots, and lifecycle management of training products.

Responsibilities

• Design and develop training content supporting data literacy, AI literacy, analytics, governance, and related modernization initiatives
• Develop competency-based learning experiences aligned with defined learning objectives and audience needs
• Apply adult learning principles and andragogical best practices when designing instructional content
• Create training products across multiple delivery formats, including:
  • Interactive e-learning modules
  • Written articles and reference materials
  • Voice-over slide presentations
  • Short-form instructional videos
  • Instructor-led training materials
  • Interactive exercises and knowledge checks
• Develop multimedia and interactive content that makes technical concepts accessible to diverse professional audiences
• Create assessments and other instruments to measure learner understanding and competency
• Develop facilitator guides, instructor materials, and supporting resources that enable Government staff and Educational Technologists to independently deliver training
• Develop user guides, job aids, quick-reference guides, FAQs, and other performance-support materials
• Support development of data literacy and AI literacy resources for enterprise users
• Produce stakeholder engagement materials and communications products supporting data and technology initiatives
• Develop communications materials supporting adoption of:
  • Data governance processes and policies
  • Analytics modernization
  • Data literacy initiatives
  • AI and automation capabilities
  • New data platforms and analytical products
• Translate technical and program information into clear, concise content appropriate for non-technical audiences
• Support communications planning and stakeholder outreach across modernization workstreams
• Support learning management system administration, course organization, publishing, and maintenance
• Publish and maintain training and communications content within Government SharePoint environments
• Maintain organized libraries of training materials, source files, templates, and supporting resources
• Support the lifecycle management of the training portfolio, including version control, updates, retirement, and replacement of learning products
• Pilot training modules with representative users before final delivery
• Collect, document, and analyze participant and stakeholder feedback
• Incorporate pilot results and feedback into revised training products
• Support training delivery, demonstrations, workshops, and other stakeholder engagement activities
• Coordinate with subject matter experts, technical teams, analysts, data engineers, AI/ML specialists, and Government stakeholders to validate training content
• Support requirements gathering to identify training needs, target audiences, learning objectives, and delivery approaches
• Ensure learning products meet accessibility, usability, and organizational standards
• Maintain editable source files and supporting documentation for training and communications products
• Produce deliverables in formats that enable Government personnel to maintain, modify, and reuse materials independently
• Support knowledge transfer and transition of training products to Government personnel

Qualifications

• Experience developing training, instructional content, or e-learning products for adult professional audiences
• Experience with e-learning authoring tools such as Articulate Storyline, Articulate Rise, or equivalent platforms
• Demonstrated understanding of adult learning principles and andragogical instructional design
• Experience developing competency-based learning or skills-focused training
• Experience creating instructional materials across multiple formats, including written, visual, interactive, and multimedia content
• Experience developing user guides, job aids, quick-reference materials, or similar performance-support products
• Strong writing, editing, and verbal communication skills
• Ability to translate technical or complex concepts into clear content for non-technical audiences
• Experience collaborating with subject matter experts to develop and validate instructional content
• Strong organizational skills and attention to detail
• Ability to manage multiple training and communications products concurrently
• Experience incorporating stakeholder and learner feedback into revised materials
• Active Secret clearance

Preferred Qualifications

• Experience with Articulate Storyline and Articulate Rise
• Experience publishing and maintaining content within Microsoft SharePoint
• Experience with learning management systems and digital training platforms
• Familiarity with competency-based learning frameworks
• Experience developing data literacy or AI literacy training
• Experience developing training for analytics, data governance, business intelligence, AI, or technology modernization initiatives
• Experience producing short-form instructional videos or narrated training content
• Experience designing assessments, knowledge checks, or competency evaluations
• Familiarity with Power BI, Microsoft Fabric, Microsoft Power Platform, or AI-enabled Microsoft technologies
• Experience developing facilitator guides for instructor-led training
• Experience supporting communications, stakeholder engagement, or technology adoption initiatives
• Familiarity with Section 508 accessibility requirements and accessible instructional design
• Experience working within Department of Defense, federal, or education environments

About Rackner
Rackner is a software consultancy focused on building mission-critical systems for the U.S. government. Our teams work across cloud platforms, DevSecOps, AI/ML, distributed systems, and modern software engineering initiatives supporting federal agencies and national security missions. Rackner engineers and technical teams collaborate closely with leadership, program teams, and mission stakeholders to design, demonstrate, and improve software systems that address complex operational challenges.

Benefits & Perks
At Rackner, we believe that when our people grow, our company grows with them, and we are committed to supporting their growth, development and success. We are proud to offer a creative and forward-thinking environment that includes:
• Company-supported certifications aligned to current and future program work, 
including cloud, Kubernetes, DevSecOps, security, AI/ML, project management, and 
related technical areas
• Clear advancement tracks and future leadership opportunities
• 401(k) with 100% match up to 6%
• Comprehensive medical, dental, vision, life, and disability coverage
• Generous PTO and paid holidays
• Home-office equipment plan and remote work support
• Fitness and wellness reimbursement
• Weekly pay schedule and modern perks, including team events

Equal Opportunity
Rackner is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.