Associate Trainer - Digital Brand Services, Global Readiness Team
Wilmington, DE
Hybrid Work Model
Monday-Friday, 8am-5pm
Overview
The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual’s primary responsibilities will include creation, delivery and maintenance of our Service Training programs.
Accountabilities & Responsibilities
- Maintain expert-level knowledge in Service processes
- Full accountability and maintenance of the Service training programs
- Facilitate Service training to both new and existing team members
- Track and report upon training results at both the course and individual levels
- Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
- Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities
Required Qualifications and/or Experience:
- Ability to facilitate live training sessions both virtually and in-person
- Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business
- Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality)
Key Behaviors and/or Competencies:
- Impeccable attention to detail
- Strong communication skills with the capability to command a room – virtual or in person
- Capable of creating an environment conducive to learning where individuals can learn and fail safely
- Innovator, looking for opportunities to improve training program and processes
Preferred Experience
- Content creation across various media
- Documentation creation/management
- Experience coaching and/or delivering performance feedback
#LI-CS1
#hybrid
About UsCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Ability to facilitate live training sessions virtually and in person
- Ability to translate complex processes or information into actionable, understandable concepts for varying business levels
- Strong proficiency in Microsoft Office
- Advanced Microsoft Excel skills, including pivot tables and VLOOKUP
- Content creation across various media
- Documentation creation and management
- Experience coaching and delivering performance feedback
What the Team is Saying
CSC Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage are broadly described as comprehensive, with multiple plan options and supportive resources like an Employee Assistance Program. Wellness initiatives and mental-health supports reinforce the overall strength of the health offering.
-
Retirement Support — A company 401(k) with employer matching is highlighted as a notable strength, with indications that the program is well-regarded. This contributes meaningfully to perceived long-term financial security.
-
Wellbeing & Lifestyle Benefits — Wellbeing programs, mental-health resources, and charitable donation matching are emphasized alongside flexibility for some roles. These elements round out a modern, non-cash benefits suite.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
Gallery
CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
