Associate Technology Support Technician

Your Impact
The primary purpose of this role is to provide level one technical support to resolve commonly reported, basic problems with technology products and applications, including computer hardware and
software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This role works the hours and schedule required to support the
enterprise and may work alternate schedules to meet department and business needs.
What You Will Do• Provide first level technical support to resolve problems with products and applications by meeting customer service, call quality, and incident logging standards.• Perform tracking and documentation by entering problem details, service request status, and resolutions into the company incident management system.• Analyze and prioritize incoming requests. Attempt to resolve problems by applying documented solutions and routes problems as necessary to the appropriate resource.• Perform and document break/fix repairs on personal computers, thin clients, printers, servers, mobile devices, handheld devices, and software applications to resolve incidents.• Initiate and support third-party hardware and/or software vendor services, as necessary.
Required Qualifications• High school diploma or GED, and completion of relevant coursework or program focused on technology or related skills and experience in customer service
Preferred Skills/Education• 1 year of experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents• 1 year of experience working with defect or incident tracking software• 1 year of experience in software installation and support• 1 year of IT experience in the retail industry• CompTIA A+ Certification• Associate's degree in computer science, computer information systems, or related field
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more
information, visit Lowes.com .
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.