Associate Technology Specialist

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"Join our dynamic team and be at the forefront of technology support at Brown-Forman. This role offers a unique opportunity to make a tangible impact by ensuring seamless IT operations and enhancing user experiences. If you are passionate about technology and enjoy helping others, this is the perfect position for you!" -Hiring Manager

Meaningful Work From Day One:
The Associate Technology Specialist will provide first-level technical support, customer service, and assistance. This role is primarily responsible for supporting the Brown-Forman Louisville campus "IT Hotspot" walk-up service desk, as well as managing the procurement, distribution, and asset management of mobility equipment and IT inventory.

What You Can Expect:
● Collaborates closely with Technology Specialists to escalate complex issues.
● Assists at the IT Hotspot in diagnosing, troubleshooting, and resolving IT-related problems.
● Provides individual or group training on Brown-Forman technology at the IT Hotspot.
● Orders mobility devices and addresses employee billing inquiries.
● Triages, supports, and troubleshoots all PC-related equipment, including desktops, laptops, peripherals, and printers.
● Triages, supports, and troubleshoots mobility devices, including iOS and Android smartphones, cell phones, and mobile broadband devices.
● Regularly contributes to the Service Desk knowledge base using designated tools.
● Supports and troubleshoots video conferencing systems and provides audio-visual support for meetings and internal events.
● Keeps skills updated on supported technologies and corporate business applications.
● Demonstrates the ability to self-sustain and enhance personal knowledge through classes, self-study, and on-the-job training.
● Follows departmental processes and policies, maintaining an acceptable level of performance as required by the departmental scorecard.
● Processes, records (in Asset Management and QuickBooks), and distributes incoming technology orders.
● Performs weekly inventory reconciliation.

What You Bring to the Table:
● Minimum of 1-3 years of computer support experience.
● Proficiency in Microsoft Office Suite.
● Experience with Apple technology (iPhone, iPad, and Mac) is required.
● Strong written and verbal communication skills.
● Excellent interpersonal skills, with the ability to handle challenging situations.
● Exceptional time management and organizational skills.
● Ability to multitask and prioritize effectively.
● Keen attention to detail, with a commitment to follow through and follow-up.
● Effective communication with both technical and non-technical audiences, including technology, business, management, and executive management.
● Self-starter with the ability to work independently and collaboratively in a team environment.
● No travel required.

What Makes You Unique:
● Bachelor's degree or equivalent work experience
● Familiarity with Google, Salesforce, Okta SSO
● Certifications: Could include, but are not limited to A+, Network+, MOS, MCP (with a focus on MS Windows), MCSE/MCSA, Cisco, and Apple Certified Mac Technician (ACMT). Specific certifications will be included in the job posting.

Who We Are:
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer:
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P4

Number of Openings Available:

1