We are seeking an Associate Technology Operations Analyst to join our Level One multifunctional ITIL Support team in Bangalore. We are looking for someone with experience in 24x7 technical and service management support. This position requires an individual who can maintain and enhance a complex system landscape, manage business-critical applications, and support cross-functional teams. The role involves working closely with stakeholders and providing ongoing system administration and 24x7 monitoring support.
About You – Skills & ExperienceMinimum 1 year of experience in Application and Infrastructure Monitoring, including incident identification, validation, remediation, and/or escalation
Ability to actively monitor the stability and performance of Java / Tomcat-based applications
Experience working in an application support desk within a 24x7 environment
Experience working in NOC, SOC, or other relevant IT operations teams
Hands-on experience with Linux and Windows servers, networking equipment, and related technologies
Working proficiency with tools such as ServiceNow, Jira, Salesforce, Centreon, Datadog, Zabbix, Pingdom, or similar platforms
ITIL V3/V4 Foundation Certification
Exposure to Public or Private Cloud certifications
Prior experience working with ServiceNow
Experience creating and maintaining documentation using Confluence or similar tools
Provide first-level troubleshooting and operational support for Clarivate applications and infrastructure
Perform 24x7 monitoring of applications and infrastructure, including cross-platform support
Execute maintenance activities and support automation initiatives
Support internal and external customers, systems, and operational processes
Perform hands-on SOC and NOC monitoring activities
Work with network and server management tools to ensure system stability
Collaborate with a supportive and adaptive operations team
Partner with third-party vendors and integrators to ensure effective solutions and service delivery
Assist users with technical inquiries and maintain accurate and up-to-date system documentation
L1 extent 14 members, 24*7*365 Coverage and first-level support for clarivate Application Products.
Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
Support change, release, and maintenance activities as per the schedule
Hours of Work
Fulltime
45 hrs/week
24/7 rotational shift
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Minimum 1 year of experience in Application and Infrastructure Monitoring
- Ability to actively monitor Java/Tomcat-based applications
- Experience working in a 24x7 application support desk
- Experience in NOC or SOC teams
- Hands-on experience with Linux and Windows servers
- Proficiency with tools like ServiceNow, Jira, Salesforce
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
