Associate Technology Implementation Consultant

Associate Technology Implementation Consultant – Application Specialist

What makes this fun?

If you are the type of individual that likes to make a difference, this role is 100% for you! As the Associate Technology Implementation Consultant, you work closely with our internal and external clients on the implementation and training for our products. This involves configuring and modifying applications using established guidelines to integrate with client workflow and providing application training.

You are part of a unit that is involved with ensuring customer safety, as one example, and you do this as you are working on applications within clinical surveillance and pharmacy compliance. You will be forming relationships with customers, working in implementation, and keeping customers excited about adding efficiencies. Take pride in being the subject matter expert in front of customers!

Some of the things you will develop, work on and be responsible for:

• Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines
• Coordinate and facilitate external training for new and existing clients
• Communicate to clients the status of implementation issues being addressed
• Using Salesforce, document progress on projects

• Troubleshoot client issues related to network, security, performance, database, or other issues
• Escalate issues or implementations that require assistance to Customer Success or Leadership as needed
• Perform data mapping from the client's system(s)
• Maintain deadline and turnaround time for work as set by Leadership
• Provide development of training resources and materials as requested
• Assist in the development of team processes and procedures to streamline and increase efficiency
• Act as an advocate for our applications and a trusted adviser to external clients
• Act as a resource to the Leadership team and other internal teams on special projects
• Deliver training and/or webinars to internal and external clients

The experience we look forward to you having:

• Bachelor’s Degree or equivalent relevant experience
• Minimum 1 year working in a client-facing or consulting role or other equivalent experience
• Ability to prioritize multiple tasks in a fast-paced, team environment
• Excellent planning, organization, prioritization, and time managements skills
• Excellent creative thinking, interpretation, decision-making, and problem-solving skill
• Experience with MS Office products, professional presence and communication skills, extremely reliable, hard worker and takes initiative
• Ability to prioritize multiple tasks in a fast-paced, team environment
• Effective interpersonal and communication skills with an ability to maintain positive working relationships
• The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.

Key Responsibilities:

• Under limited supervision, configure and modify applications to integrate with client workflow using established guidelines
• Provide remote training to customers on application functionality 
• Perform routine configurations and application modifications to integrate with client workflow using established guidelines
• Troubleshoot client issues related to network, security, performance, database or other issues
• Enter time and thoroughly track implementation project status changes
• Perform data entry of customer information into proprietary applications 
• Assist in the development of team processes and procedures to increase efficiency

NOTE: This is a hybrid position that requires eight days a month in office at a specified Wolters Kluwer location.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.