Associate Technologist Intern

Talen Energy is seeking an Associate Technologist Intern to join our IT Clients Services team. The IT Client Services team is responsible for workstation hardware, Windows OS support, O365, fax, file, print, video conferencing, audio conferencing, Amazon workspaces, email services, and other essential technologies.  We design, implement, maintain, and support these solutions always with a strong focus on exceptional customer service. 

What will you own? 

• Building and configuration of new workstations for the workstation refresh project that replaces Windows 10 hardware with Windows 11 hardware 

• Assistance with password resets, account lockouts, and other user access issues 

• Support for all issues related to client service technologies (Email, MS Office suite, Windows OS, software deployment, printing, desktop/laptops, etc.)  

• Capturing all incidents, service requests, and resolutions accurately in the IT ticketing system 

• Escalation of unresolved issues to other Client Services team members in a timely manner 

Required Skills 

• Demonstrated analytical and critical thinking abilities 

• Strong verbal and written communication and customer service skills 

• Working knowledge of Windows OS (Windows 10/11) and Office applications 

• Ability to work effectively both independently and as part of a collaborative team in virtual and in-person environments 

• Previous experience in a helpdesk or support role is beneficial 

Basic Qualifications 

• Currently enrolled as a student at an accredited college or university 

• Must be a rising junior or senior pursuing a Bachelor’s degree in IT, Computer Science or a related discipline 

• Enrolled full-time with a minimum of 12 semester hours 

• Maintaining a cumulative GPA of 3.0 or higher 

• Eligible to work in the U.S. in accordance with BCIS guidelines 

• Able to provide an official student transcript and any other required documentation 

• Proven interpersonal skills with the ability to build relationships and work effectively with others 

• Demonstrated leadership potential through academic, extracurricular, or community involvement 

• Internship eligibility ends upon graduation from the academic program 

Why Talen Energy? 

Power the Future 

Talen Energy is one of the largest competitive energy and power generation companies in North America. We operate power plants that use diverse fuel sources in the most attractive wholesale power markets and sell energy to wholesale and retail customers in selected competitive markets. Our passion for excellence grows value through safe and efficient operations. We have an inclusive, diverse, respectful, and collaborative workplace, and a strong commitment to innovation, teamwork, and integrity. We generate energy for a brighter tomorrow. 

Collaboration 

Our passion for excellence grows value through safe and efficient operations. We have an inclusive, diverse, respectful, and collaborative workplace and were recently recognized by Forbes as one of America's Best Midsize Employers. 

Talen Energy offers an exceptional benefits program to its employees. Benefits include comprehensive health, dental, vision, prescription plans, life insurance, and disability insurance. In addition, employees are eligible to participate in Talen Energy’s 401(k) plan. Talen Energy also provides competitive vacation and sick time to its employees. 

Talen Energy is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, genetic information, gender identity, disability, perceived disability or any other protected characteristic as may be defined by applicable law. 

If you need assistance with the application process, please email us at [email protected] 

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