Associate Technical Support Representative

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As an Associate Technical Support Representative, you provide technical assistance for the Engineering department and testing laboratory across all product lines. Communicate technical information about products and features to external customers as well as internal departments.

WHAT YOU’LL BE DOING (% of Time)

Front line of customer service technical support on all Simpson Strong-Tie products, software, and services to internal (e.g., outside sales, inside sales, etc.) and external customers (e.g., engineers, architects, building officials, and contractors) through speaking directly to customers via the Engineering Phone Queue. (45%)

Researching solutions to customer inquiries by exploring test database, existing literature pieces, SalesForce and other internal discussion boards on related topics. (30%)

Provide technical customer support and information on all Simpson products, software, and services to internal and external customers from inquiries from the website through written communications (e.g., email). (15%)

Assist Simpson Engineers with test reports, technical letters, custom hanger designs. (5%)

Assist in special projects as assigned by the Engineering Manager. (5%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

Minimum Requirements

• High school diploma or GED required.
• 2 years of experience Microsoft applications including Word, Excel, Outlook. 
• Ability to Interpret and understand structural drawings and drafting standards. 
• Communication: Ability to read, interpret and write documents such as emails, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees across all departments in the organization.
• Learning: Ability to quickly learn new processes and procedures.
• Mathematics: Ability to apply concepts or basic algebra, trigonometry, and geometry. Ability to compute rate, ratio, and percent.  Draw and interpret charts and graphs.
• Computer Skills: Proficient in computer data input using Microsoft Windows, Word, Excel, and Access.  Knowledge of Smartsheets or similar programs with the ability to learn new programs as needed.
• Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Preferred Requirements

• Associate or bachelor’s degree preferred.
• 2 years of related experience and/or training- Experience in residential construction or familiarity with the industry preferred.
• Sales Force, Smartsheets and Simpson Strong-Tie software and applications are a plus.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

Pay

$25.34 - $31.68 / Hour

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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