It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited directionJob Requirements:
Operating Systems: Windows, Linux (Optional), z/OS.
Ticketing/ITSM: Incident/problem/change — essential for product support.
Have dealt with customers before.
Deployment: App deployment logs/configs.
Mainframe: z/OS basics (JCL/ISPF reading, understanding job metadata).
Databases: Oracle/SQL Server . DB2 optional
Experience & Qualifications:
• 2+ years of technical engineering support
• Preferred technical computer knowledge
• Bachelor of Science Degree preferred
• Available for some after hours, weekend and/or holiday work
Good to have:
Programming: Java, Python.
Cloud Basics.
ETL/BI (Informatica/DataStage/Tableau) — not directly used by Becubic but helps understand customer environments.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Rocket Software empowers organizations to create legendary impact in the world through innovation in legacy technologies. With deep expertise in IBM Z, IBM Power, and database and connectivity solutions, Rocket solutions power tens of thousands of global businesses, solving real problems and making real-world impact.
With more than 70% of the world’s IT workload running on legacy platforms, Rocket helps companies and public-sector organizations innovate using the technology and data they already have, so they can always be ready for what comes next. Rocket customers include 44 of the Fortune 50, representing industries including Banking and Finance, Healthcare, Manufacturing, Transportation and Logistics, Retail and Insurance.
A Bain Capital portfolio company, Rocket is headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia, and Australia.
