Associate Technical Solutions Engineer

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You’ll Work With

The Associate TSE / Service Request Administrator is a part of the Arista Customer Support organization and works in coordination with the Technical Assistance Center (TAC) and other internal teams, to address HW RMA requests and Administrative requests from customers and maintain accurate case records.

What You’ll Do

• Assist with hardware replacement (RMA) requests from customers and maintain communication with both internal and external parties.
• Action requests for customer portal access and other administrative requests from Arista customers.
• Troubleshoot and resolve issues with customers’ access to Arista online resources, working closely with other Arista teams, where required.
• Follow up with customers via email to facilitate timely case resolution.
• Review and update case transaction data in a timely manner and ensure accuracy of data associations.

Qualifications

• Graduate/Post Graduate in any field.
• Prior IT Helpdesk/Service Desk experience is preferred.
• Ability to work efficiently in coordination with a global team.
• Excellent verbal and written communication skills and a collaborative approach.
• Process-oriented mindset with strong attention to detail and a high aptitude for learning.
• Familiarity with CRM applications or services such as Salesforce.com is a plus.
• Experience with document/spreadsheet management using MS Office or Google App suite is a plus.

Additional Information

The new hire base pay for this role has a pay range of CAD 65,000 to 85,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical, dental, vision, wellbeing, income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.