Associate, Technical Support/Appraisal Platform

Make an impact with the power of your ideas

Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description:

Are you passionate about providing exceptional technical support and resolving complex issues? Cotality is seeking a call center agent that is dedicated and customer-focused to join our team.  You will be responsible for delivering efficient and effective basic technical issue resolution to our valued customers, ensuring their technology-related concerns are resolved promptly and with utmost satisfaction. 

Shift Hours Required (7:00am - 4:00pm OR 10:00am - 7:00pm Central Time Zone)

JOB DUTIES

• Support both internal and external users with basic technical and application issues / questions

• Manage inbound inquiries on behalf of client, acting as an extension of our client

• Remain in available status per business guidelines to handle incoming phone and email queues. Inquiries can be phone, email, or web

• Provide first level assistance for defined technical problems and escalate issues per business guidelines

• Complex use of multiple systems to service customer inquiries (can be up to 10 systems)  

• Interpret and diagnose issues by reviewing logs, scripts or debugging applications 

• Accurately documents every interaction within CRM and ticketing systems 

• Consult knowledge database to optimize resolutions and follow through on resolution

• Provides timely follow up to close the loop with customers per business guidelines

• Notes any trends with incoming issues and notifies their manager in a timely manner so that the level of attention is broadened

• Must adhere to strict schedule and meet attendance guidelines

Job Qualifications:

• High school diploma or GED required

• Two-year technical degree or 1-year technical work-related experience strongly preferred

• 1+ years of customer support experience required; 2 years or more preferred

• Oracle or Salesforce experience is a plus

• Technical help desk or Contact Center experience is a plus

• Aptitude for providing excellent customer service

• Strong communication skills including written for email communications (grammar, punctuation, spelling) 

• Problem solving skills

• Effective listening skills 

• Able to multi-task while speaking with a customer for most efficient service delivery 

• Working knowledge and proficient with Microsoft Office Suite 

• Meet attendance schedule with dependability and consistency per business guidelines 10am - 7pm CST

Cotality benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

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Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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