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At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As an Associate Technical Partner Manager, you will play a key role in evaluating, guiding, and supporting Braze ISV Technology partners through their onboarding and development journey. You will be responsible for assessing prospective technology partners, determining which should move forward in the process, and ensuring they complete a successful integration that aligns with our best practices. You’ll guide partners – who are based worldwide – through different levels of onboarding – high-touch, low-touch, and no-touch – based on their priority, needs and engagement.
This role also includes maintaining relationships with lower tiered technology partners after they launch, ensuring their continued success while proactively preventing escalations. You'll collaborate with internal teams and external partners to support smooth integrations, answer technical questions, and maintain strong partnerships.
- Partner Evaluation & Selection: Using our ideal partner profile matrix, independently assess prospective partners based on their technical capabilities and business alignment, deciding which to advance or decline
- Onboarding Guidance: Provide hands-on support to high-touch partners during their integration with Braze. Offer asynchronous support to low/no-touch partners, addressing technical inquiries and guiding them through self-service onboarding
- Compliance and Best Practices: Conduct technical reviews of partner integrations, focusing on API compatibility, data interoperability, and scalability. Identify risks and recommend solutions to ensure long-term reliability and adherence to best practices
- Relationship Management: Post-launch, provide ongoing technical guidance to lower-tier partners, helping them optimize their solutions and minimize escalations. Includes supporting inbound support tickets from Technology partners
- Cross-functional Collaboration: Serve as a liaison between partners and internal stakeholders (including Product, Support, and Commercial Partnerships), ensuring technical and operational alignment
WHO YOU ARE
- Fluent in English
- Strong technical acumen with the ability to understand and explain technical concepts
- Technical experience with at least one: Saas, Mobile, APIs, Programming
- Ability to provide clear, concise technical guidance to partners and relay feedback to internal teams
- Proficient in breaking down complex concepts, providing clear and concise explanations, and delivering practical, actionable advice.
- Critical thinker with a high level of intellectual curiosity
- Collaborative problem-solving skills to troubleshoot technical issues effectively
- Ability to manage multiple engagements effectively with high levels of organisation, attention to detail and a focus on technical execution
- Strong interpersonal and communication skills to collaborate effectively with internal teams and external partners
- Bonus Points:
- Experience with Braze or other MarTech solutions
- Experience using tools such as Jira, Github and Salesforce Help Desk
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Top Skills
What the Team is Saying
What We Do
At Braze, we believe in the passion of our people. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony.
We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you, and our business.
Why Work With Us
At Braze, we believe in the passion of our people. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony.
We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you, and our business.
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Braze Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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