Jobs at Braze

Manage technical incidents, release processes, and operational improvement programs across engineering, security, IT, DevOps, support, and customer success. Lead incident response and resolution, prioritize business impact, coordinate stakeholders, oversee post-mortems, drive resiliency improvements, translate technical risks for customers and executives, and manage daily releases and escalations.

Leads sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process design, reporting, and data quality. Builds dashboards and metrics, partners with Finance and Sales leadership, improves workflows through AI automation, and drives scalable operating processes across global teams.

Own sales operations for Global Account Management and AI Sales, including territory, quota, capacity, forecasting, process scaling, reporting, and data quality. Build metrics frameworks and dashboards, analyze performance trends, advise senior leaders, and lead cross-functional process improvements. Partner with Business Systems and AI teams to automate workflows and improve operational efficiency across a global B2B SaaS sales organization.

Build and extend Braze’s Core Objects systems, including high-scale data ingestion pipelines and complex backend services. Improve system performance and cost efficiency while developing new data capabilities and product features. The role involves full-stack development, technical leadership, collaboration in an agile environment, and use of AI-assisted tools to navigate and enhance a large Ruby monolith.

Build and extend Braze’s high-scale Core Objects systems, including ingestion pipelines and complex backend services. Improve system performance and cost efficiency while developing full-stack features across a Ruby monolith. Collaborate with the team, provide technical leadership, apply strong software design and algorithms knowledge, and use AI-assisted tools to deliver reliable solutions efficiently.

Build and extend Braze’s core data object systems, including high-scale ingestion pipelines and complex backend services. Optimize system performance and cost while developing new product features. Provide technical leadership, work across the full stack, and use AI-assisted tools to navigate a large Ruby monolith and deliver reliable solutions. Collaborate in an agile team with a focus on scalable software, strong architecture, and customer impact.

Build and scale Braze's core data object systems, including high-scale ingestion pipelines and backend infrastructure. Develop full-stack features, optimize system performance and costs, and lead complex engineering initiatives. Collaborate in an agile team, apply strong software design and algorithms knowledge, and use AI-assisted tools across product delivery. The role requires technical leadership, communication, organizational skills, and experience building software at scale.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide credibility and operating cadence. Develop joint initiatives, run portfolio enablement programs, facilitate introductions, and convert partner relationships into qualified sales pipeline and wins. Manage reporting, forecasting, portfolio tracking, and ongoing feedback to improve partner programs and offers. The role requires influencing venture partners and portfolio companies while communicating effectively with executives, founders, and technical stakeholders.

Lead technical architecture and large, cross-team software initiatives for Braze’s messaging orchestration platform. Build foundational backend systems, scalable web interfaces, frameworks, and platform services using Ruby on Rails, TypeScript, and React. Mentor engineers, improve reliability and observability, support evolving messaging channels, and deliver hands-on code for complex, high-impact projects.

Lead technical architecture and large, ambiguous projects for Braze’s Messaging Experience division. Build and evolve scalable backend systems, real-time and batch processing infrastructure, orchestration frameworks, and complex web interfaces using Ruby on Rails, TypeScript, and React. Mentor engineers, improve reliability and observability, reduce technical debt, and deliver foundational platforms and code-generation tooling supporting messaging journeys across multiple teams.

Lead technical vision and architecture for Braze’s messaging orchestration platform while delivering hands-on software. Drive large, cross-team projects, build scalable backend systems and web interfaces, improve reliability and observability, evolve shared frameworks, mentor engineers, and support sophisticated real-time and batch messaging workflows.

Lead the Messaging Experience engineering team responsible for Braze’s Canvas and Campaign creation workflows. Own the multi-year roadmap, set engineering direction and processes, develop engineers and technical leads, manage hiring, and partner with Product and Design to deliver polished, scalable customer-facing web applications. Drive front-end quality, iterative product development, usability, architecture, and engineering excellence across multiple workstreams.

Lead the Messaging Experience engineering team, owning its technical direction, processes, hiring, talent development, and multi-year roadmap. Partner with Product and Design to improve Canvas and Campaign experiences, front-end quality, usability, consistency, and delivery speed. Guide architecture and iterative product development for large customer-facing web applications while managing multi-team and multi-quarter initiatives.

Lead the Messaging Experience engineering team responsible for Braze’s Canvas and Campaign workflows. Set engineering direction, own a multi-year roadmap, improve front-end quality and delivery speed, develop engineers and technical leads, hire team members, and partner with Product and Design to deliver polished, customer-focused web applications.

Lead architecture and technical direction for Braze’s Messaging Experience division while building scalable backend systems, real-time messaging orchestration, and sophisticated web interfaces. Drive ambiguous cross-team projects, improve reliability and observability, mentor engineers, reduce technical debt, and deliver foundational frameworks and platform services. The role requires hands-on full-stack development using Ruby on Rails, TypeScript, and React.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide engagement, operating cadences, joint initiatives, and portfolio enablement programs. Develop relationships across investment, platform, talent, and community teams; generate portfolio-company introductions and qualified pipeline; manage forecasting and reporting; and provide feedback to improve partner programs. The role requires direct VC partnership experience, strong execution, and the ability to communicate with executives, founders, and technical stakeholders.

Build and evolve Braze’s Canvas messaging orchestration platform across backend systems and customer-facing interfaces. Provide technical leadership across teams, drive architecture and complex projects, mentor engineers, improve reliability and observability, and deliver foundational frameworks and code. Collaborate with engineering leadership to support scalable messaging channels, real-time and batch processing, automated customer journeys, developer tooling, and enterprise-scale product growth.

Own relationships with Tier 1 and Tier 2 venture firms, building firm-wide credibility and operating cadence. Develop joint initiatives, lead portfolio-company enablement, facilitate introductions, and convert partner relationships into qualified sales pipeline and new business. Manage reporting, forecasting, portfolio tracking, and ongoing feedback on partner programs. The role requires influencing venture partners and portfolio companies, communicating with audiences from general partners to technical leads, and operating independently across multiple strategic relationships.

Lead the Messaging Experience engineering team responsible for Braze’s Canvas and Campaign workflows. Own the multi-year roadmap, establish engineering direction and processes, develop engineers and technical leads, manage hiring, and partner with Product and Design to deliver high-quality customer-facing web applications. Drive front-end quality, architecture, usability, iterative development, and engineering excellence across multiple workstreams.

Leads the Messaging Experience engineering team responsible for Braze’s Canvas and Campaigns user experience. Owns the multi-year roadmap, engineering direction, processes, hiring, team development, architecture, and delivery quality. Partners with Product and Design to translate customer feedback and research into polished, scalable web applications. Drives engineering excellence, front-end consistency, delivery speed, and collaboration across multiple teams and workstreams.