What you will do
We are a trusted partner in remote surveillance and an established player in the security market. To strengthen our team in Brussels, we are looking for a System Support Engineer to support operations of our Monitoring Alarm Receiving Centre (MARC).
How you will do it
Provide comprehensive technical support for the Monitoring Alarm Receiving Centre to ensure customer satisfaction and operational excellence.
Install, configure, and support new technologies and system enhancements.
Contribute to continuous performance improvement initiatives across the department.
Allocate and coordinate internal and external technical resources.
Maintain clear and regular communication with management regarding technical topics and progress.
Coordinate and support data protection compliance activities.
Ensure technical support services meet corporate and company standards.
Support technical projects within defined budgets and timelines.
Maintain a secure and organized working environment (“clean desk” policy).
What we look for
Required
Solid knowledge of Linux and Windows Server environments.
In‑depth understanding of networking.
Fluent in Dutch/Flemish and English, and intermediate French.
Excellent communication skills.
Strong planning and organizational skills.
Analytical and solution‑oriented mindset.
Ability to perform under pressure and manage stressful situations effectively.
Responsible attitude and time flexibility.
Preferred
Knowledge of the electronic security industry and relevant industry certifications.
Experience with databases.
Familiarity with systems used in Customer Monitoring Centres (e.g., MASterMind, video surveillance platforms).
Understanding of ISO 9001:2015 processes and INCERT quality certification requirements.
Our culture
At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.
We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.
#LI-CC3
Skills Required
- Solid knowledge of Linux environments
- Solid knowledge of Windows Server environments
- In-depth understanding of networking
- Fluency in Dutch or Flemish
- Fluency in English
- Intermediate proficiency in French
- Excellent communication skills
- Strong planning and organizational skills
- Analytical and solution-oriented mindset
- Ability to perform under pressure and manage stressful situations effectively
- Responsible attitude and time flexibility
- Knowledge of the electronic security industry and relevant industry certifications
- Experience with databases
- Familiarity with Customer Monitoring Centre systems, such as MASterMind and video surveillance platforms
- Understanding of ISO 9001:2015 processes and INCERT quality certification requirements
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
