We are looking for an Associate Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! IPfolio is an industry leading IPMS built on the Salesforce Platform. You will use IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you!
About You – experience, education, skills, and accomplishments
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Bachelor's degree in a computer science discipline or equivalent, relevant experience
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2+ years of technical and troubleshooting experience
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1+ year of Salesforce System admin experience
It would be great if you also had . . .
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1+ year of configuration experience on the Force.com platform using declarative tools
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Intellectual Property knowledge
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Knowledge of SQL queries
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Knowledge of Salesforce Flows and use of formulas
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Experience working in an Agile environment
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Additional language proficiency outside of English
What will you be doing in this role?
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Work closely with IPfolio’s clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions
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Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate
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Use IPfolio’s standard product functionality and declarative configuration tools to resolve client issues
About the Team
The IPfolio Premium Service Team provides support and consulting services after go-live. IPfolio is an industry leading IPMS built on the Salesforce Platform. You will work in a global team environment with members in the US and EMEA regions.
Hours of Work
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Full time permanent position
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Standard working hours are 9am – 5pm local time with flexibility to adjust to various global time zones as needed
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This is a hybrid position working 2-3 days a week in any of our US Clarivate offices
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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
