JOB SUMMARY
The Imaging Systems Administrator is responsible for ensuring the optimal performance, integrity, and compliance of medical imaging systems and related interfaces within the healthcare system. This role involves active participation in project management, vendor relations, and the continuous improvement of imaging workflows and technologies. The successful candidate will play a crucial role in supporting the clinical environment, ensuring seamless image viewing, interpretation, and data exchange.
ESSENTIAL RESPONSIBILITIES
1. Image Management & System Optimization
- Ensures an optimal environment for the viewing and interpretation of medical images.
- Monitors and manages interfaces to key systems, including Electronic Medical Records (EMR), Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and Voice Recognition systems.
- Verifies data integrity and optimizes image and workflow processes to enhance efficiency and accuracy.
- Participates in and provides recommendations for the development of policies related to image management, ensuring compliance with federal regulations and familiarity with medical imaging standards (e.g., DICOM, HL7).
- Assesses imaging modality capabilities across all Diagnostic Imaging on an ongoing basis to support technological advancements and clinical needs.
2. Project Management & Development Support
- Works collaboratively with customers, application developers, architects, project management, and team members to understand business requirements, driving the analysis and design of high-quality business solutions.
- Actively participates in the full system development lifecycle and is responsible for creating and maintaining project lifecycle documents/deliverables (e.g., vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials).
- Manages job and project requirements to ensure projects are completed on time, in scope, within budget, and with minimal defects.
- Uses common project tools for planning, monitoring, implementing, and following up on project steps through closure and beyond.
- Assists with budget development and cost scheduling, utilizing planned resources effectively.
3. Communication & Stakeholder Engagement
- Clearly communicates to stakeholders any downtime, upgrades, changes to workflow, and/or methods, working closely with departmental management staff to ensure minimal disruption to operations.
- Understands roles and relationships within the healthcare system and is proficient in speaking and interpreting medical terminology with healthcare professionals.
- Interfaces with business areas, customers, partners, vendors, technical staff, and project teams to drive value, enhance return on investment, and create innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing costs (e.g., cost-benefit analysis, pros/cons of solutions).
4. Information Technology & Technical Support
- Assists with vendor management for all applicable imaging applications and systems.
- Receptive to learning new skills to expand effectiveness, including but not limited to transmission protocols, network configuration, server management, DICOM, and HL7.
- Implements and maintains hardware/software, including planned upgrades and updates.
- Able to retrieve data for key performance indicators or audits as requested.
- Provides required business and/or technical support for both project and production-related activities.
5. Quality Assurance & Compliance
- Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle.
- Is accountable for the comprehensive testing of solutions (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production and User Acceptance Testing (UAT) defects are realized.
- Interfaces closely with business and technical staff during all phases of the project, including unit and system testing, integration and UAT testing, culminating with implementation checkout and post-implementation support.
- May help to maintain documentation such as design documents, architecture, and flow diagrams.
Other Duties: Performs other duties as assigned or required. Participates in an on-call rotation schedule with other team members.
EXPERIENCE
Required
- Information Systems or Technology
Preferred
- Experience in medical imaging systems administration, PACS administration, or a similar role within a healthcare environment.
- Lean/Six Sigma
- Health Insurance or Healthcare Industry
SKILLS
- Proficiency with PACS, RIS, and EMR systems.
- Strong understanding of DICOM and HL7 standards.
- Familiarity with network configurations, transmission protocols, and server management.
- Experience with hardware and software implementation, upgrades, and maintenance.
- Ability to retrieve and analyze data for performance indicators.
Soft Skills
- Excellent communication (written and verbal) and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple projects and priorities effectively.
- Customer-focused with a strong commitment to service excellence.
- Ability to work independently and collaboratively in a team environment.
- Adaptable and eager to learn new technologies.
Physical Requirements
- Ability to sit or stand for extended periods, perform tasks requiring manual dexterity, and occasionally lift up to [e.g., 25 pounds].
EDUCATION
Required
- Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
- None
Preferred
- Master's degree in Business Administration, Business Management, Information Systems or related field
LICENSES or CERTIFICATIONS
Required
- None
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Remote-based
Teaches / trains others
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$58,100.00Pay Range Maximum:
$90,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field, or equivalent relevant experience and/or education
- Information Systems or Technology background
- Experience in medical imaging systems administration, PACS administration, or a similar healthcare role
- Lean/Six Sigma experience
- Health insurance or healthcare industry experience
- Master's degree in Business Administration, Business Management, Information Systems, or a related field
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
