Associate Technical Account Manager

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before.

Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business.

We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst, who share our mission to simplify payment complexity globally.

At Payrails, we’re committed to building a team of exceptional people - not just talented, but driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture - what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Payrails is a highly dynamic workplace, with our Payment Strategy team being at the front of our clients. In this team, you will:

• Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases.

• Provide best-in-class experience and service to our merchants

• Optimise payment performance and amaze our merchants with data-driven insights and growth opportunities

• Follow the latest fintech trends to improve our offering and empower our clients’ growth
  

Our team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You, as our Associate Technical Account Manager in Payments Strategy, will be driving our customer experience to ensure success.

• You will lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go-live

• You will troubleshoot and resolve complex technical inquiries related to our APIs, SDKs, and payment orchestration platform

• You will analyse and optimise payment performance by identifying opportunities to improve authorisation rates, routing logic, and cost efficiency

• You will design tailored technical solutions by performing in-depth customer discovery, leading executive briefings, demos, and technical readouts

• You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to enhance merchant onboarding and post-launch experiences

• You will proactively identify opportunities to drive product adoption, process improvement, and long-term merchant success

• You will travel to customer sites as needed to oversee technical deployments and strengthen merchant relationships

• You have 2-3 years of experience in system implementation, API/SDK integrations, and providing technical guidance during integration processes

• You understand the software development lifecycle and complex API architectures

• You can diagnose and resolve integration challenges, communicating solutions clearly to both technical and business stakeholders

• You consistently deliver customer value and measurable outcomes aligned with merchant goals

• You possess strong knowledge of the enterprise technology landscape

• You communicate technical concepts clearly and confidently, both in writing and verbally

• You have executive presence and can build credibility and trusted relationships at all levels

• You can lead workshops, demos, and strategic discussions with confidence and clarity

• You are organised and proactive, effectively managing multiple priorities and customer engagements

• Experience within the payments ecosystem is a huge plus

• High impact and high velocity environment with the most talented and ambitious people you will ever work with

• A chance to shape the story of a company and a category from the ground up

• Real ownership. You’ll have the freedom and trust to build, test, and take lead

• A product used by the best brands around the world

• Visa and relocation support for you and your family where required

• Hybrid working with an office in the heart of Berlin

• Regular team events, activities and off-sites

• Discounted Urban Sports Club membership

• Competitive salary and equity package

• 27 days of annual paid vacation