What you'll do:
- Support assigned and temporary BCIC customer accounts.
- Assist BCIC deployments, configuration changes, and data imports.
- Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
- Participate in customer meetings, training sessions, and enablement workshops.
- Provide post-go-live and upgrade support to ensure continuity and adoption.
- Track and manage customer requests using tools such as Asana, Jira, or Zendesk.
- Review and understand customer use cases to align platform capabilities with business needs.
- Escalate risks, issues, and blockers.
What you'll bring:
- 1–3 years in a customer-facing support, technical, or implementation role.
- Working knowledge of SaaS platforms and basic data concepts.
- Strong organizational and time-management skills.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Interest in Business Continuity, Risk, or Resiliency disciplines.
- High attention to detail and willingness to learn in a fast-paced environment.
- Nice to have: exposure to HTML, JavaScript, or data transformation.
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What We Do
Keeping People Safe and Businesses Running. Faster.
Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
