What you'll do:
- Develop strategic technical and operational relationships with key client stakeholders that enable and optimize the infrastructure required to deliver business value.
- Understand, maintain, and drive high quality incorporation of Trustly within merchant and partner business operations and technical environments.
- Identify and drive new feature requests with our Product teams.
- Engage with merchants to overcome technical blockers and increase adoption.
- Identify and present new services
- Lead quarterly operational summits to better continually tighten operational relationships, understand and technical needs.
- Plan for Partner events and launches, partnering with Product, Operations, and Engineering to ensure client success during critical moments.
- Be the point of escalation and management to resolution for technical and operational issues.
- Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.
- Identifies irregularities in functionality and unexpected behaviors of Trustly products through proactive monitoring and transaction reviews..
- Diagnose and identify issues with API’s, Code, and Trust Services.
Who you are:
- Solid experience in enterprise level client-facing work
- Experience with supporting APIs, and is able to explain API concepts to Trustly’s largest and most technical customers
- Experience in web or mobile application concepts (understanding of native, hybrid, webview mobile apps)
- A professional, confident and collaborative demeanor. You are an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.
- A strong product sense and is energized by the challenge of solving difficult user related problems.
- Ability to lead complex integration conversations in a highly consultative and proactive manner.
- Technical troubleshooting skills and is comfortable interfacing with technical teams.
- An operationally savvy mindset, with an ability to identify and eliminate process friction
- Strong written and verbal communication skills.
- Experience within the payment industry is desired, but not required
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Top Skills
What We Do
At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike.
One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy.
Oh, how the times have changed.
Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts?
For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another.
At Trustly, we work hard to make online payments easy.
Why Work With Us
At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.
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