Job Responsibilities:
- Be a primary contact for leaders within the Care organization (large non-exempt population), including coaching and partnering with Supervisors and Managers on people-related matters.
- Provide employee relations support, assisting employees and leaders in resolving workplace concerns while ensuring fair, consistent, and legally compliant practices.
- Conduct objective and thorough internal investigations, maintaining accurate documentation and detailed records.
- Be a subject matter expert on work-related issues, including performance management, workplace concerns, reasonable accommodations (ADA), wage and hour compliance, complex labor law matters, and involuntary terminations.
- Develop collaborative relationships with internal partners, including Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal.
- Develop and implement proactive strategies, programs, and policies to enhance employee engagement and organizational effectiveness.
Qualifications and Requirements:
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 2+ years of experience in employee relations, HR business partnering, or a similar HR role.
- Strong understanding of employment laws and HR best practices.
- Experience conducting employee investigations and managing workplace conflict.
- Ability to build trust and influence leaders at all levels of the organization.
- Excellent problem-solving, communication, and interpersonal skills.
- Strong attention to detail and ability to handle sensitive situations with discretion.
Physical/Cognitive Requirements:
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
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What We Do
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Why Work With Us
Here, initiative meets purpose. We have bold aspirations that drive our work. We care in a way that shows in everything we do. At Included Health, you will join a team that is propelled by the opportunity to redefine healthcare for all. It's work worth caring about.
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