The Human Capital team at ICONIQ is dedicated to attracting, developing, and retaining exceptional talent while fostering a high-performance culture rooted in our values. As our Talent Operations Lead, you will partner closely with Talent Acquisition, Talent Management, and Human Capital Operations to build the processes, systems, and operational excellence that enable our talent programs to scale and deliver an exceptional employee experience.
What You'll Do:
- Lead Talent Operations across recruiting, learning, development, and talent programs by creating scalable processes, systems, and infrastructure.
- Drive cross-functional projects from planning through execution, partnering with Talent Acquisition, Talent Management, Human Capital Operations, Information Technology, and business leaders.
- Optimize and oversee talent technology, including applicant tracking, candidate relationship management, learning management, performance management, and survey platforms.
- Develop and maintain operational playbooks, governance standards, workflows, and documentation that improve consistency and efficiency.
- Partner on reporting, dashboards, and data governance while ensuring the integrity and quality of talent data.
- Manage external talent vendors, including onboarding, contracts, performance, and ongoing relationships to ensure strong service delivery and value.
- Lead change management, communications, and training that drive adoption of talent systems and programs.
- Identify opportunities to improve Talent Operations through automation, emerging technologies, and AI-enabled solutions.
Ideal Candidate Background:
- 6+ years of experience in Talent Operations, Talent Acquisition Operations, Talent Management Operations, Human Resources Operations, Program Management, or a related field.
- Proven success leading complex, cross-functional projects from planning through implementation.
- Experience working with talent technology, including applicant tracking, candidate relationship management, learning management, performance management, and survey platforms.
- Strong project management, stakeholder management, and organizational skills with the ability to balance multiple priorities.
- Experience using reporting and operational metrics to identify trends, risks, and opportunities that inform decision-making.
- Excellent communication skills with the ability to influence stakeholders and drive alignment across teams.
- Familiarity with AI tools and technologies is a plus. We value team members who are curious about leveraging AI to enhance productivity, streamline workflows, and drive innovation.
What We Offer:
- Comprehensive Medical, Dental and Vision Insurance starting on your first day of employment.
- Life and disability insurance coverage as well as family and wellness benefits including mental health benefits, fertility benefits, and back-up childcare.
- A matching 401(k) program.
- Commuter Benefits program.
- Stipends to support wellness and hybrid working arrangements.
- We support employees who wish to pursue professional designations/certifications and offer tuition reimbursement in addition to an allocation for books and other supplies needed for an individual's coursework.
- Smart-casual dress code.
Location: Applicants are expected to work onsite in our New York office in accordance with our hybrid working policy.
Compensation Range: ICONIQ is required by law to include a reasonable estimate of the salary range for this role. There are several factors taken into consideration in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At ICONIQ, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation terms. A reasonable estimate of the current salary range is $130,000.00 - 160,000.00 together with the benefits listed above.
About ICONIQ
ICONIQ is a global investment firm elevated by an extraordinary community. With over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society.
When you submit a job application as a prospective employee (“your” or “your”) of ICONIQ Capital LLC (“ICONIQ,” “we,” “us,” or “our”), we or our service providers may collect, use, disclose and otherwise process personal information about you. Personal information collected by the Greenhouse portal is subject to the Greenhouse's privacy policy, available here [https://www.greenhouse.com/privacy-policy] and ICONIQ’s Privacy Policies available here [https://www.iconiqcapital.com/privacy-policies].
Use of AI in the Application Process
We expect candidates to be fluent in using AI tools to enhance their work. You’re welcome to use AI in preparing your application where it adds value, but your materials must be accurate and reflect your own experience, judgement and voice.
We care most about how you think, what you’ve personally contributed, and how you use tools like AI to drive better outcomes. Strong candidates demonstrate both authenticity and leverage, using AI to elevate their work while maintaining clear ownership.
Throughout the interview process, you should be prepared to speak in depth about your experience and contributions in your own words.
Equal Employment Opportunity Statement:
We recognize that our people are our greatest strength, and the diverse skills and perspectives they contribute are integral to our success as a global organization. As an equal opportunity employer, we are deeply committed to fostering diversity and inclusion across our company. We do not tolerate discrimination based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. Additionally, we provide reasonable accommodations to support applicants and employees with religious practices, mental health needs, physical disabilities, or other conditions requiring support.
Skills Required
- 6+ years of experience in Talent Operations, Talent Acquisition Operations, Talent Management Operations, HR Operations, Program Management, or related field.
- Proven success leading complex, cross-functional projects from planning through implementation.
- Experience working with talent technology (applicant tracking systems, candidate relationship management, learning management, performance management, survey platforms).
- Strong project management, stakeholder management, and organizational skills with the ability to balance multiple priorities.
- Experience using reporting and operational metrics to identify trends, risks, and opportunities.
- Excellent communication skills with the ability to influence stakeholders and drive alignment across teams.
- Experience managing external talent vendors, including onboarding, contracts, performance, and relationships.
- Ability to work onsite in the New York office in accordance with hybrid working policy.
- Familiarity with AI tools and technologies to enhance productivity and automation.
What We Do
ICONIQ Capital is a privately held investment firm serving some of the world’s most influential families and organizations. ICONIQ provides financial advisory and family office services, and manages direct investments where technology and traditional asset classes intersect, with a focus on technology growth equity, buyout, and real estate.
