RFA

Associate Systems Engineer

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New York, NY

In-Office

Information Technology • Consulting

The Role

Associate Systems Engineer

This role provides 3rd level support to all RFA Clients and RFA systems. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, project coordination, implementation, and maintenance of technology project initiatives.

Responsibilities

Supporting Severs, Active Directory, Exchange, and handling issues with windows based servers after server updates.

Ability to provide updates and documentation as requested.

Work directly with vendors on third party server/software deployment, upgrades and patches.

Attend meetings and gather requirements relating to new projects such as onsite infrastructure deployment, relocations, cloud provisioning etc.

Comfortable working with Microsoft Windows Servers and identifying and resolving issues with Exchange, Active Directory, Citrix, File Servers, Database servers

Perform Post Maintenance checks, to ensure that all services are available, and functioning correctly.

Tracing errors in Microsoft event logs

Qualifications

Bachelor’s degree or equivalent level of experience.

Good understanding of existing network programs and capabilities.

Very strong communication skills

Skilled in technical crisis management.

Ability to interface and communicate directly with clients

Strong troubleshooting and problem-solving expertise

Experience with scripting in PowerShell

Experience with Citrix, terminal services, remote access technologies.

5-6 years of hands-on experience configuring and supporting Microsoft operating system based servers

Knowledge with:

Microsoft Active Directory, DNS, Group Policy Administration

Virtualization: VMware

Microsoft Exchange 2013, 2016 and Office 365

Windows server 2008R2 - 2019

1-2 years of hands on experience: With Cloud Technologies AWS or Azure (preferably both)

Nice to Have

Comfortable working with monitoring tools such as LogicMonitor, Connectwise Automate, Solarwinds NPM, Datadog, or Nagios

Basic understanding of SQL and querying MySQL, Microsoft SQL, or Oracle databases

Knowledge of additional programming languages a plus (python, javascript, C#, etc.)

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The Company

Boston, MA

528 Employees

Year Founded: 1989

What We Do

RFA is a global IT, financial cloud, and cyber-security provider to the financial services and alternative investment sectors. We take pride in redefining the future of technological support. Through our R&D, DevOps, automation, and machine-learning, RFA provides clients with tomorrow’s edge today.

RFA offers bespoke solutions to clients that are system-agnostic, secure, transparent, best-in-class, and supported by holistic advice. Our expert staff offers a 24-7 service solution to help clients use technology via the public and private cloud.

We create a customized strategy for every client to get business processes and workflows to run with greater speed, security, ease of use, and cost-efficiency. Our team is at the forefront of applying business robotics and automation to technology.

Headquartered in New York City and London (EMEA), RFA serves over 800 clients globally with additional facilities in Connecticut, New Jersey, Massachusetts, California, and Luxembourg. RFA brings together a seasoned executive team and a committed group of over 250 highly skilled consultant technicians