Associate Systems Engineer

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
NBCUniversal Local is NBCUniversal's local media division that delivers English and Spanish-speakers and bilingual audiences in 31 U.S. markets and Puerto Rico, the very best in local sports, news, weather, consumer and investigative reporting, and lifestyle entertainment across any platform and screen. NBCUniversal Local is comprised of three individual media groups including the NBC Owned Television Stations, the NBC Sports Regional Networks and the Telemundo Station Group. The division is also home to multicast networks NBCLX, COZI TV and TeleXitos, the regional cable news network NECN, as well as NBC Spot On, an advanced video advertising business designed for local/regional CTV and OTT advertisers and several in-house companies including production company LXTV, marketing and promotions company Skycastle, its out-of-home business NBC Everywhere, and the Arthouse, a graphics design group. With seven regional sports networks and 42 NBC and Telemundo stations serving 38 percent of U.S. homes, NBCUniversal Local is the only network-owned local media division that is home to the largest bilingual local newsrooms within the country's top 10 TV markets. NBCUniversal Local's stations and networks serve diverse audiences and communities across linear, streaming, OTT, digital web, mobile and audio, and cable platforms and work together to keep local audiences informed anytime and anywhere. For more information, visit NBCUniversal.com.
Job Description
Looking for a thrilling and challenging career in the fast-paced world of media technology? The NBC/Telemundo CT stations team in Hartford is looking for an Associate Systems Engineer to help us grow and maintain our IP-centric facility. Located in West Hartford, CT, our business has rapidly transformed into a multi-platform distribution model, delivering content to audiences regardless of location or device.
As an Associate Systems Engineer, you will be responsible for the support of the weekday evening operations of our studio, including setting up and maintaining technology, troubleshooting technical issues, and support with various productions. You will have the opportunity to work with cutting-edge technology and learn from experienced professionals in the industry.
Responsibilities include, but are not limited to:

• Being a "hands on" technologist dedicated to helping us win by learning our business processes and helping support users, mission critical media and IT systems, projects and new initiatives.
• Working with internal / external Technical Support teams to ensure timely resolution of customer requests and issues.
• Providing troubleshooting & support for users, applications, systems, and infrastructure.
• Learning our business processes and developing understanding of workflows related to all distribution systems including linear and IP fabric for video infrastructures, virtualized Windows & Linux environments, encode / decode platforms, newsgathering tools, NLE, Media Asset Management systems and emerging technologies.
• Working with the stations' Technology team to help evaluate, test and install upgrades to all platform operating systems, applications, and hardware
• Maintaining awareness of risks/issues with adds and changes to mitigate potential system impact.
• Participating in the testing of new technology.
• Installing and configuring new technology
• Following system documentation for operational and troubleshooting purposes.
• Producing work that is consistently professional, reliable and detail oriented.
• Performing other duties as deemed necessary

Qualifications
Basic Qualifications:

• One year experience supporting technology and applications used in mission critical business operations
• Working experience and demonstrated knowledge with Windows operating systems
• PC component-level troubleshooting experience

Eligibility Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in West Hartford, CT. This is a full-time onsite job.
• Ability to work outside standard hours, holidays and on weekends with short notice
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Ability to lift and carry 50+ pounds of gear
• Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program

Desired Qualifications:

• Bachelor's Degree
• Ability to read and follow system documentation (Visio, ACAD)
• Hands on experience with support of Windows systems
• Working knowledge of media production workflows and systems
• Positive work ethic, ability to work well in groups to help execute projects on time and on budget while meeting customer expectations.
• Ability to communicate and interact effectively with diverse audiences across different departments, ranging from non-technical clients to technical professionals and operations staff.
• Must be keen to learn and develop new skills
• Ability to work on own initiative
• Excellent organization, collaboration and communication skills.
• Prior media experience is a plus.
• Bilingual (English/Spanish)

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].