Associate System Administrator

About the Role

The Associate System Administrator supports the day-to-day technology operations that enable SafeRide’s teams to deliver reliable healthcare transportation nationwide. This role ensures employees have secure, reliable, and efficient access to the systems, devices, and tools required to perform their work without disruption.
You will serve as a frontline technical resource across hardware, operating systems, networking, and Office 365 environments while contributing to documentation, process improvement, and system reliability. This position provides hands-on exposure to enterprise IT infrastructure and is ideal for an early-career IT professional looking to expand their systems expertise within a fast-growing healthcare technology organization.

Job Responsibilities

• Deliver technical support via ticketing system, phone, and in person for issues related to desktop software, hardware, networking, and peripherals
• Support and maintain user workstations (Windows and Apple), mobile devices, and core business applications
• Assist with onboarding employees and third-party partners by provisioning accounts, configuring devices, and granting appropriate system access
• Monitor, log, and track help desk tickets, escalating issues as needed and setting clear expectations for resolution timelines
• Contribute to and maintain IT documentation, including user guides, troubleshooting job aids, and knowledge base articles
• Communicate proactively with teammates and leadership regarding service interruptions or system issues
• Participate in scheduled after-hours and on-call support rotation
• Uphold a service-oriented approach and foster respectful, collaborative working relationships across the organization

Required Qualifications:

• 2–3 years of experience in an enterprise IT environment or managed service provider (MSP) setting
• 2–3 years of experience with Office 365 administration
• Basic to intermediate experience supporting both Windows and Apple operating systems
• Basic to intermediate experience with Office 365 tools (Outlook, Teams, SharePoint, etc.)
• Basic understanding of networking setup and troubleshooting
• Ability to lift up to 25 lbs
• Must be located in or able to commute to San Antonio, TX (onsite role)

Preferred Qualifications

• Bachelor’s degree or equivalent additional experience
• Experience in healthcare, FinTech, or other highly regulated industries
• Experience with documentation tools such as ITGlue or Confluence
• 1–2 years of Jira administration experience
• CompTIA A+ certification or equivalent experience
• Demonstrated ability to learn quickly and collaborate effectively with cross-functional teams

Benefits:

We offer a flexible work culture, competitive compensation, and comprehensive benefits including:
Career growth and development opportunities in a mission-driven organization
Competitive salary, annual bonus opportunities, and equity options
Comprehensive medical, dental, and vision insurance
401(k) with company match
Generous PTO, paid company holidays, and paid parental leave

About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.