Overview
We are looking for a customer-focused Application Support Engineer who is passionate about delivering exceptional support experiences and ensuring the stability and availability of enterprise applications. In this role, you will work closely with customers and cross-functional teams to resolve technical issues, build expertise in cloud technologies and application support, and contribute to continuous service improvements. This position requires a strong customer-centric mindset, willingness to learn, and the ability to work in a 24x7 support environment.
Our Current Technical Environment
Our technology stack includes a modern SaaS and cloud-based ecosystem with a focus on application support, monitoring, and deployment. Key technologies and platforms include:
Database technologies such as SQL and Oracle
Code debugging and troubleshooting tools
API and integration platforms
Mobile application support
Application monitoring and observability tools (Kibana)
Cloud platforms and architectures:
Microsoft Azure
Private, Public, and Hybrid Cloud
Kubernetes and containerized applications
Serverless and Platform-as-a-Service (PaaS) deployments
CI/CD and automation tools:
GitHub
Jenkins
Application health monitoring and diagnostics tools
What You'll Do
Deliver high-quality application support to customers by resolving incidents,
Investigate and resolve proactive monitoring alerts generated through internal monitoring tools.
Maintain SLA/SLO compliance while ensuring high-quality case management and customer satisfaction.
Communicate effectively with customers and internal stakeholders through both verbal and written channels.
Collaborate with engineering, product, and partner teams to resolve customer issues efficiently.
Participate in a 24x7 shift rotation, including out-of-hours support when required.
Troubleshoot application, database, API, integration, and mobile application issues.
Monitor application health and proactively identify availability or performance issues.
Build expertise in cloud technologies, solution architecture, and enterprise application deployment.
Contribute to the Knowledge-Centered Support (KCS) program by creating and improving knowledge articles.
Identify opportunities for automation, process optimization, and operational improvements.
Continuously develop technical, product, domain, and customer service skills through training and mentorship.
What We Are Looking For
Passion for delivering exceptional customer experiences with strong ownership and accountability.
Excellent verbal and written communication skills.
Ability to collaborate effectively across global, cross-functional teams while demonstrating empathy and professionalism.
Foundational knowledge of SQL, Oracle, and database querying.
Understanding of application debugging and troubleshooting techniques.
Exposure to API integrations, MuleSoft, or similar integration platforms.
Familiarity with cloud technologies, Microsoft Azure, Kubernetes, and containerized applications.
Knowledge of application monitoring tools such as AppDynamics, Splunk, Kibana or similar platforms.
Understanding of CI/CD concepts using tools such as GitHub and Jenkins.
Strong analytical and problem-solving skills with a continuous learning mindset.
Ability to work in a fast-paced, shift-based, customer support environment.
Commitment to continuous improvement by contributing to knowledge sharing, automation initiatives, and operational excellence.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Passion for delivering exceptional customer experiences and strong ownership
- Excellent verbal and written communication skills
- Ability to collaborate effectively across global, cross-functional teams
- Foundational knowledge of SQL, Oracle, and database querying
- Understanding of application debugging and troubleshooting techniques
- Exposure to API integrations, MuleSoft, or similar integration platforms
- Familiarity with Microsoft Azure, Kubernetes, and containerized applications
- Knowledge of application monitoring tools such as AppDynamics, Splunk, or Kibana
- Understanding of CI/CD concepts using tools such as GitHub and Jenkins
- Ability to participate in a 24x7 shift rotation, including out-of-hours support
- Strong analytical and problem-solving skills with a continuous learning mindset
- Experience or familiarity with mobile application support
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
