Softchoice

Associate Support Engineer

Sorry, this job was removed at 08:41 p.m. (UTC) on Thursday, Sep 24, 2026

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Hiring Remotely in IND

Remote

Junior

Cloud • Information Technology • Productivity • Security • Software

The Role

Provides 24/7 monitoring and incident management for multiple customer environments. Responsibilities include troubleshooting Windows Server and VMware issues, responding within SLAs, managing tickets, identifying root causes, coordinating hardware replacements and vendor escalations, completing standard changes, and preparing quarterly business review reports. Requires rotational shifts, including overnight coverage, strong communication, and the ability to manage multiple incidents in a fast-paced NOC environment.

Summary Generated by Built In

Job Summary & Responsibilities

At least 2 years of experience working in NOC/Monitoring Centre managing multiple customers
Experience with Windows Server (2012/R2 and newer) and VMware environments
Hands-on experience with monitoring tools and service ticketing systems
Experience with Service Now an ITSM Tool
An asset is working with Logic Monitor as a monitoring tool
Ability to work in a fast-paced environment and manage multiple tasks/incidents simultaneously
Strong communication and interpersonal skills
Ability to analyze and troubleshoot complex technical issues
Technical certifications such as Cisco CCNA, Microsoft MCSE, or cloud certifications preferred
Proven experience in working rotational shifts including the overnight shift local time
The role is within a 24/7 environment that requires rotation of the following shifts

Preferred Qualifications

Incident management of multiple customer environments simultaneously.
Responding to all incidents within the Service Level Agreement.
Identifying patterns and initiating problem management to address root causes.
Demonstrating a sense of urgency in responding to critical incidents.
Determining software or hardware failures and processing replacements of defective gear.
Completing standard MAC (Move, Add, Change) procedures for all managed customers, follow documented processes.
Escalating any potential problems and client support issues to vendors as per SLA contracts.
Analyzing customer environments and preparing Quarterly Business Review reports, providing recommendations for continuous improvements.
Following all documented processes.

Skills Required

At least 2 years of experience working in a NOC or Monitoring Centre managing multiple customers
Experience with Windows Server 2012/R2 or newer
Experience with VMware environments
Hands-on experience with monitoring tools and service ticketing systems
Experience with ServiceNow
Ability to work in a fast-paced environment and manage multiple tasks or incidents simultaneously
Strong communication and interpersonal skills
Ability to analyze and troubleshoot complex technical issues
Experience working rotational shifts, including overnight shifts
Technical certification such as Cisco CCNA, Microsoft MCSE, or a cloud certification
Experience with LogicMonitor